Manager, HR Shared Services

The Manager of HR Shared Services is responsible for overseeing and supporting the processes, solutions, and data within the HR Shared Services function. This includes managing a team, implementing process improvements, maintaining data integrity, leading projects, and providing administrative support to the HR team. The role requires a focus on customer service, efficiency, and continuous improvement. The Manager will also be responsible for recruitment and professional development of the HR Shared Services team.

• Manage and support HR processes including onboarding, exiting, organizational changes, and data entry
• Identify, map, project manage, and implement process improvement, simplification, and efficiency
• Manage, lead, and develop the HR Shared Services team to ensure a positive and efficient customer service experience
• Manage workflow priorities, including call triaging and escalation, staff schedules, and quality of service monitoring
• Develop and monitor key performance indicators of the HR Shared Services team
• Ensure high level of customer service delivery from the HR Shared Services team
• Lead continuous improvement efforts to optimize and improve processes
• Manage the day-to-day operations of the HR Shared Services Team
• Responsible for recruitment and professional development of HR Shared Service team members
• Responsible for all data management and integrity in the HRIS, including entry and auditing
• Provide technical and end-user support for HR systems including ATS, Onboarding, and I-9 compliance
• Manage standard reports and create ad-hoc reports for HR leaders and cross-functional teams
• Develop user guidelines, training materials, and documentation for effective use of HR processes
• Support time and attendance service tickets in coordination with the Payroll team
• Handle sensitive employee and business information with utmost confidentiality
• Partner with HR Business Partners to gather field input into service delivery model
• Manage key Vendor relationships
• Collaborate with HRIS leadership on data entry and process improvements
• Perform other assigned duties.

Experience managing HR processes including onboarding, exiting, organizational changes, and data entry

Ability to identify, map, project manage, and implement process improvement, simplification, and efficiency

Experience managing and developing a team

Ability to manage workflow priorities, including call triaging and escalation, staff schedules, and quality of service monitoring

Experience developing and monitoring key performance indicators

Strong customer service skills

Experience leading continuous improvement efforts to optimize and improve processes

Experience managing day-to-day operations of a team

Experience in recruitment and professional development

Strong data management and auditing skills

Technical and end-user support experience for HR systems

Experience creating and managing reports

Ability to develop user guidelines, training materials, and documentation

Experience supporting time and attendance service tickets

Understanding of the importance of confidentiality when handling sensitive information

Experience managing vendor relationships

Collaboration with HRIS leadership on data entry and process improvements

• Major medical, dental, and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Participation in employee discount program