Manager, HR Shared Services
Cresco Labs
·
Posted:
August 29, 2023
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Onsite
About the position
The Manager of HR Shared Services is responsible for overseeing and improving the processes, solutions, and data within the HR Shared Services function. This includes managing a team, implementing process improvements, maintaining data integrity, leading projects, and supporting the administrative needs of the HR team. The role requires a focus on customer service, efficiency, and continuous improvement to ensure the delivery of high-quality HR services.
Responsibilities
- Manage and support HR processes including onboarding, exiting, organizational changes, and data entry
- Identify, map, project manage, and implement process improvement, simplification, and efficiency
- Manage, lead, and develop the HR Shared Services team to ensure a positive and efficient customer service experience
- Manage workflow priorities, including call triaging and escalation, staff schedules, and quality of service monitoring
- Develop and monitor key performance indicators of the HR Shared Services team
- Ensure high level of customer service delivery from the HR Shared Services team
- Lead continuous improvement efforts to optimize and improve processes
- Manage the day-to-day operations of the HR Shared Services Team
- Responsible for recruitment and professional development of HR Shared Service team members
- Responsible for all data management and integrity in the HRIS, including entry and auditing
- Provide technical and end-user support for HR systems including ATS, Onboarding, and I-9 compliance
- Manage standard reports and create ad-hoc reports for HR leaders and cross-functional teams
- Develop user guidelines, training materials, and documentation for effective use of HR processes
- Support time and attendance service tickets in coordination with the Payroll team
- Handle sensitive employee and business information with utmost confidentiality
- Partner with HR Business Partners to gather field input into service delivery model
- Manage key Vendor relationships
- Collaborate with HRIS leadership on data entry and process improvements
- Perform other assigned duties.
Requirements
- Experience managing HR processes including onboarding, exiting, organizational changes, and data entry
- Ability to identify, map, project manage, and implement process improvement, simplification, and efficiency
- Strong leadership and development skills to manage and lead the HR Shared Services team
- Excellent organizational skills to manage workflow priorities, call triaging, staff schedules, and quality of service monitoring
- Proficiency in developing and monitoring key performance indicators for the HR Shared Services team
- Commitment to providing a high level of customer service delivery
- Experience in leading continuous improvement efforts to optimize and improve processes
- Ability to manage the day-to-day operations of the HR Shared Services Team
- Recruitment and professional development experience for HR Shared Service team members
- Proficiency in data management and integrity in HRIS, including entry and auditing
- Knowledge of employee transaction processing and ensuring data integrity and confidentiality
- Technical and end-user support for HR systems including ATS, Onboarding, and I-9 compliance
- Ability to create standard and ad-hoc reports for HR leaders and cross-functional teams
- Development of user guidelines, training materials, and documentation for effective use of HR processes
- Support for time and attendance service tickets in coordination with the Payroll team
- Understanding and demonstration of confidentiality when handling sensitive employee and business information
- Collaboration with HR Business Partners to gather field input into service delivery model
- Management of key vendor relationships
- Collaboration with HRIS leadership on data entry and process improvements
- Flexibility to perform other assigned duties as needed
Benefits
- Major medical, dental, and vision insurance
- 401(K)-match program
- FSA/HSA programs
- LTD/STD options
- Life insurance and AD&D
- Paid holidays and paid time off
- Annual discretionary bonuses
- Stock options
- Participation in employee discount program
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Cresco Labs
Cresco Labs is a vertically-integrated multi-state cannabis operator inciting the progressive evolution of the medical cannabis industry.
Company Overview
Cresco Labs is a vertically-integrated multi-state cannabis operator inciting the progressive evolution of the medical cannabis industry.
Benefits
Cresco Labs is proud to offer eligible employees a robust offering of benefits including:
- Major medical, dental and vision insurance
- 401(K)-match program
- FSA/HSA programs,
- LTD/STD options
- Life insurance and AD&D
- We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
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