Manager, Claims Programs

Inspire•Atlanta, GA

18d

About The Position

The Manager, Claims Programs is responsible for implementing efficient claims management procedures and establishing protocols for successful resolution of claims involving commercial insurance policies. Through delegation, escalation, or direct involvement, the role helps reduce Inspire Brands’ cost of risk. The position leads claims programs across brands with company restaurant locations and oversees claims resources, team performance, analytics, and continuous improvement. It also collaborates with internal leaders and external partners to support safety initiatives, respond to claims trends, and maintain effective claims practices.

Requirements

College degree.
At least 5 years of experience.
Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations.
Solid knowledge of laws, rules, and regulations for dram shop, products liability, premises liability, and automobile liability.
Advanced knowledge of insurance policies and terms, especially commercial general liability and automobile insurance.
Demonstrated skills in effective decision-making, negotiating, problem-solving, and process improvement.
Excellent verbal and written communication skills, including presentation experience.
Basic knowledge of risk management and claim information systems.

Nice To Haves

Risk Management & Insurance education.
Experience working in a claims management environment.

Responsibilities

Lead property and casualty claims programs for all brands with company restaurant locations.
Manage third-party claims administrators and insurance carrier claim resources; conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues.
Provide direction, oversight, supervision, and coaching to the claims management team to support accurate, efficient, and cost-effective claims resolution.
Identify and recommend programs and processes for continuous improvement of post-loss claims management.
Develop, implement, and maintain claims analytics to evaluate the effectiveness of the claims management team.
Monitor claims assignments and activities to balance workloads and create efficiencies.
Collaborate with internal stakeholders, including the Safety Programs Manager, Training leaders, and Operations leaders, to support safety initiatives and training across all brands.
Share information and recommendations about significant claims trends or practices with HR Business Partners and Operations leaders.
Establish actuarial benchmarks for monitoring yearly claims performance.
Stay current on multi-state workers’ compensation and general liability industry trends.
Confer with the Litigation Director on claims-related legal updates.
Support the Risk Management department on risk-related projects.
Establish and maintain relationships with vendors, defense counsel, and other external parties involved in the claims process.