Mail and Print Production Specialist

Central Carolina Community College•Sanford, NC

About The Position

Central Carolina Community College seeks a Mail and Print Production Specialist to fulfill the printing, mailing, copying, and copyright-clearance directives of the Business Services Department in support of the College’s mission. The role operates print and finishing equipment, completes copy requests, supports customers with print orders, performs graphic design work for internal customers, and helps deliver courier, printing, food, and vending services. It also manages mail distribution and shipments, maintains supplies and equipment, and contributes to improvements in mail and print shop processes. The position may involve occasional travel between campuses and for training, and occasional after-hours work may be required. It requires exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects. The College describes its workplace as supportive and growth-focused, with a mission-driven culture grounded in excellence, integrity, respect, collaboration, innovation, leadership, service, and opportunity. The specialist is expected to help foster a learning environment in which members of the College’s diverse communities are supported and valued.

Requirements

Associate degree and at least two years of previous printing experience, or an equivalent combination of education and experience.
Knowledge of all aspects of in-plant printing functions.
Knowledge of USPS, UPS, and other carriers.
Superior customer service skills.
Ability to interact verbally and in writing with all contacts in accordance with College procedures and policies.
Valid North Carolina driver’s license.
Knowledge of the technical aspects of printing.
English grammar, punctuation, spelling, and accurate proofreading skills.
Ability to communicate clearly and concisely, both orally and in writing.
Knowledge of methods, equipment, materials, and techniques used in document composition, graphics, printing, and binding.
Ability to collaborate well with others and work independently as well as on a team.
Ability to maintain sensitivity, understanding, and respect in a diverse academic environment.
Flexibility to assist with changing departmental priorities and special projects.
Strong attention to detail and commitment to accurate, high-quality work.
Ability to prioritize assignments based on deadlines, urgency, and College needs.
Ability to maintain confidentiality.

Nice To Haves

Graphic design knowledge.

Responsibilities

Operate production copier/printers, including color, black-and-white, wide-format, and envelope printers; postage meters; folding, laminating, shrink-wrapping, inserting, cutting, and perforating equipment.
Complete manual and electronic copy requests.
Work with customers on orders, including advising, pre-design, samples, deadlines, and feedback.
Perform graphic design work for internal College customers.
Create apparel, merchandise, and promotional items using transfers and a heat press.
Perform routine maintenance on copiers, laminators, cutting machines, and shrink wrappers.
Provide customer service across Business Services, including courier, printing, food, and vending services.
Distribute internal and external College mail.
Process USPS mail and UPS shipments and maintain documentation.
Maintain inventory of paper, toner, and office supplies; order toner and staples for copiers.
Perform print finishing, including folding, envelope insertion, booklet production, and binding as needed.
Serve on College committees and perform other department duties as assigned.
Maintain knowledge of technological developments related to print production.
Seek ways to improve mail and print shop functions, processes, and procedures.
Encourage a learning environment that supports and values diverse perspectives and experiences and promotes participation across the College’s communities.