Print and Mail Services Lead

Ricoh Americas Holdings • Austin, TX

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About The Position

Join a legal office environment as a Site Leader overseeing the day-to-day operations of a specialized 1-to-3-person site. The role supports employee development and employee relations matters while providing high-quality customer service. Reporting directly to the Account Manager, the Site Leader shapes site operations to promote quality, efficiency, compliance, and professional growth.

Requirements

• High school diploma or GED.
• At least 2 years of experience in the legal industry.
• Strong interpersonal and customer service skills, including the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills.
• Ability to lead and train employees effectively.

Nice To Haves

• Experience delivering classroom or informal training sessions.
• Proficiency with software such as Word, Excel, PowerPoint, Adobe, and legal software.
• Familiarity with different types of law and legal departments.
• Proficiency in operating advanced machinery for complex jobs.

Responsibilities

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to improve efficiency and effectiveness.
• Coach, mentor, and provide developmental support to build an engaged, high-performing team and foster continuous learning and growth.
• Serve as the primary point of contact for clients, building and maintaining relationships and ensuring client satisfaction and retention.
• Oversee day-to-day operations, ensuring quality standards, compliance with legal regulations, and efficient use of resources.
• Use data-driven insights to identify trends, anticipate client needs, and make informed decisions that support continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, using diplomacy, tact, and professionalism.
• Identify optimization opportunities, implement best practices, and lead change initiatives to improve service delivery and performance.
• Assist in navigating employee relations matters with warmth and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED