Print and Mail Services Lead

Ricoh • Austin, TX

2h

About The Position

The Site Leader oversees the day-to-day operations of a specialized 1-to-3-person site in a legal office environment. The role leads site strategy and operations, supports employee development and employee relations, and serves as the primary contact for client interactions. The Site Leader ensures quality, compliance, efficient resource use, and continuous improvement while building strong client relationships and fostering professional growth.

Requirements

• High school diploma or GED.
• At least 2 years of experience in the legal industry.
• Strong interpersonal and customer service skills, including the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills and the ability to lead and train employees effectively.

Nice To Haves

• Experience delivering classroom or informal training sessions.
• Proficiency with software such as Word, Excel, PowerPoint, Adobe, and legal software.
• Familiarity with different types of law and legal departments.
• Proficiency operating advanced machinery for complex jobs.

Responsibilities

• Lead the site’s strategic direction, aligning operations with organizational goals and driving initiatives to improve efficiency and effectiveness.
• Coach, mentor, and provide developmental support to cultivate a high-performing, engaged team and a culture of continuous learning.
• Serve as the primary contact for client interactions and maintain relationships that support client satisfaction and retention.
• Oversee daily operations, ensuring quality standards, compliance with legal regulations, and efficient use of resources.
• Use data-driven insights to identify trends, anticipate client needs, and inform decisions that support continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, using diplomacy, tact, and professionalism.
• Identify optimization opportunities, implement best practices, and lead change initiatives to improve service delivery and performance.
• Assist with employee relations matters.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED