Mail Services Associate Lead
About The Position
The Millennium Group (TMG), a business process outsourcing firm providing print, mail, document scanning, reception, and related office support services, is seeking a motivated team player for its mail services team. The Mail Services Associate Lead supervises and supports office services and courier staff, oversees site courier performance, and handles incoming and outgoing mail and shipments. The role also involves using handheld devices and office software to track packages, collect data, maintain records, and complete administrative work. The associate helps deliver, sort, prepare, and transport materials while supporting a safe, organized, and welcoming office environment.
Requirements
- Previous experience leading a team in an office environment.
- One to three years of experience with Microsoft Office software, including Word and Excel.
- Excellent customer service skills and a can-do attitude.
- Excellent verbal and written communication skills.
- Ability to work effectively independently or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
- Ability to handle mail, a hand cart, and a flatbed.
- Ability to lift up to 50 pounds.
Nice To Haves
- An associate degree is preferred; a high school diploma or equivalent is also acceptable.
- Two to five years of mail or print services-related experience is preferred, with knowledge of commonly used office services procedures.
Responsibilities
- Supervise and support office services and courier staff.
- Use handheld devices and other technology to track package information, floor check-ins and check-outs, and collect data.
- Oversee site courier performance.
- Perform administrative tasks using Microsoft Excel, Word, and other office management tools.
- Handle materials received in the mail room, including receiving, reviewing, documenting, processing, preparing, identifying, separating, delivering, and transporting them.
- Prepare and process outbound courier shipments using a computer or service provider equipment such as UPS.
- Deliver, pick up, and transport materials within and between departments, and to and from various locations.
- Pick up outbound boxes and packages from internal customer locations.
- Sort items into categories according to established methods.
- Prepare items for processing, shipment, or transportation.
- Enter activity data in logs and maintain records.
- Ensure safety procedures are followed at all times.
- Help keep the office environment organized, safe, and welcoming for employees and visitors.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
