Mail Services Team Lead
About The Position
The Mail Room Team Lead serves customers, maintains store stock and appearance, and completes sales using a point-of-sale system to help sustain cash and inventory levels. The role focuses on receiving and sorting incoming mail and packages, processing outgoing mail daily, and delivering mail and packages to campus departments. The position suits someone comfortable in a fast-paced environment handling high package volumes and meeting daily targets. The Team Lead follows established processes while identifying ways to improve them, builds relationships with students, parents, staff, and faculty, and performs store and mail room operations. The role also supports the store manager with operations and stands in during the manager’s absence.
Requirements
- High school education level.
- Ability to lift 50 pounds and carry heavy loads up and down stairways.
- Ability to carry, shelve, bend, and stretch while performing campus store operations.
- Ability to stand for long periods of time.
Responsibilities
- Create a welcoming environment and build rapport in the store and around campus.
- Engage and support students, parents, staff, and faculty to promote sales, solve problems, and build relationships.
- Serve store customers, including operating the point-of-sale system, handling cash and credit card payments, answering phone calls, and fulfilling and shipping online sales.
- Assist with in-store receiving and locating textbooks and general merchandise, and with print production when applicable.
- Ship textbooks and general merchandise and fulfill textbook or course-material orders when applicable.
- Perform clerical tasks such as filing, typing simple documents and spreadsheets, and emailing students as needed.
- Accept incoming mail from various carriers daily.
- Sort and receive incoming mail and packages for students and faculty in the Slingshot mail platform.
- Manage outgoing mail daily by applying proper postage and assist customers with outgoing shipments.
- Assist with the daily campus mail pick-up and delivery route as needed, delivering mail and packages around campus with or without a vehicle.
- Use delivery locations and locators as needed.
- Shelve student mail and packages and maintain shelf accuracy.
- Troubleshoot mail room packages and paper mail.
- Complete monthly billing processes.
- Support the store manager with store operations and stand in during the manager’s absence.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
