Mail Services Coordinator

CBRE HV•Cambridge, MA

1d•$61,000 - $65,000

About The Position

The Mail Services Coordinator runs the daily flow of mail, packages, and specialized shipments for people across a client site. The role includes managing digital mail, sorting and distributing items, processing outbound shipments, and keeping the mailroom accurate and on schedule. It also supports safe, accurate, and timely shipment of research and development materials, including domestic, international, temperature-controlled, and dry ice shipments.

Requirements

At least 2 years of mailroom or delivery experience.
Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
Physical ability to lift and transport packages.

Nice To Haves

Experience in a corporate mailroom or delivery environment.
Familiarity with postage systems or package tracking tools.

Responsibilities

Deliver mail, packages, copy products, and stationery to assigned groups on the daily schedule.
Deliver packages the same day or notify the consignee of next-day arrival.
Package research and development samples according to shipping instructions and applicable procedures.
Prepare domestic and international shipments, including temperature-controlled and dry ice shipments, using appropriate packaging, temperature monitors, labels, and shipping documentation.
Apply correct postage and required identification to outgoing mail and packages.
Package and protect outgoing shipments against damage in transit.
Coordinate shipment details and pickup timing with requestors, logistics teams, and carriers.
Review shipment paperwork for accuracy and maintain required records and tracking information.
Follow applicable safety, quality, and shipping requirements, including DOT/IATA procedures.
Stock copy rooms and serve as the first point of contact for copier fleet production issues.
Check and replenish mail and postage supplies daily.
Respond to inquiries and complaints from clients, co-workers, and supervisors.
Keep the shipping area organized and promptly communicate delays, discrepancies, or shipment concerns.