Mail & Delivery Services Representative

Blaze Credit Union•Falcon Heights, MN

5d•$21 - $23•Onsite

About The Position

The Mail & Delivery Services Representative supports the Credit Union’s daily incoming and outgoing mail operations, interoffice courier and mail management, supply ordering, returned-mail processing, and other projects that help the department operate effectively. The role reports to the Director of Member Payments Processing and is based on-site at the administrative office in Falcon Heights, Minnesota. The position also supports loading-dock deliveries and pickups, the lobby’s virtual receptionist queue, and the business printing hub when requested. The representative must communicate professionally with staff, members, and vendors, follow applicable laws and regulations, and demonstrate the organization’s stated core values. Regular and predictable attendance is expected.

Requirements

High school diploma or equivalent.
Strong organizational skills, including the ability to prioritize multiple tasks and meet deadlines.
Accuracy and attention to detail when sorting, distributing, and processing mail and packages.
Basic computer proficiency, including Microsoft Outlook, Word, and Excel.
Ability to handle confidential information discreetly and in accordance with company policies.
Ability to interact politely with members and staff using general scripts and to use templated written communications.
Ability to sit and stand, answer calls, operate a computer, interact with internal staff and the public by phone, and lift up to 40 pounds.

Nice To Haves

One or more years of experience in a mailroom, facilities, or office operations role.
Experience processing returned mail or document tracking.
Experience managing office supply inventories.
Knowledge of mail-handling equipment, postage systems, or inventory-management processes.
Previous experience in financial services, banking, or a credit union.
Understanding of on-site mail distribution, including sorting mail to the applicable team or location.
Understanding of interoffice courier-bag management or equivalent.
Ability to handle multiple tasks accurately.

Responsibilities

Manage and distribute interoffice and U.S. mail.
Manage the overnight and priority mail distribution system.
Handle, distribute, and account for interoffice deliveries through courier.
Sort and distribute incoming USPS mail and process outgoing mail through a postage meter, including coordinating USPS pickups.
Review accounts-payable billing and invoices for supervisor review.
Maintain postage-meter equipment and fund and maintain the electronic postage billing system, including reviewing balances and invoices and communicating with the regional vendor.
Operationally manage the supply system through Business Essentials and Commercial Print, and maintain vendor relationships for internal supply inventory.
Process returned mail, process returned-mail statements and notices in systems of record, and sort and route department-specific returned-mail items.
Monitor the courier and delivery system; communicate with the courier vendor about scheduling and maintenance; communicate relevant changes and updates to branch staff; and coordinate courier services for new locations.
Handle special projects and monitor and service the business printing hub when requested.
Manage deliveries and pickups through the loading dock and manage the virtual receptionist queue for the lobby.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Exhibit Blaze’s stated core values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
Maintain regular and predictable attendance and perform other duties as assigned to support effective department operations.