Lead Mail Services Associate

The Millennium Group • St. Louis, MO

12d

About The Position

The Lead Mail Services Associate works in mail and shipping services for The Millennium Group, a business process outsourcing firm providing print, mail, document scanning, reception, and related office support services. The role receives, processes, tracks, and distributes mail and packages; supports courier shipments and mailing projects; maintains records and supplies; and provides accurate, responsive service while handling sensitive information appropriately.

Requirements

• High school diploma or GED equivalent.
• At least two years of experience working in an office environment.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Excellent verbal communication, telephone, and customer service skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong judgment, critical thinking, problem-solving, and conflict-resolution skills.
• Ability to work effectively independently and as part of a team.
• Ability to perform multiple functional tasks, manage changing priorities, and remain calm under pressure.
• Strong attention to detail and commitment to accuracy and quality.
• Self-motivated, resourceful, proactive, and able to take initiative and seek guidance when needed.
• Flexible and adaptable in a fast-paced, evolving work environment.
• Strong work ethic, team-oriented and service-focused approach, and ability to build positive working relationships.
• Professional demeanor, appearance, and attitude.
• Ability to safely operate a mail cart, hand cart, and flatbed cart.
• Ability to lift up to 50 pounds.

Nice To Haves

• Mailroom, FedEx, and/or UPS experience.

Responsibilities

• Receive, sort, track, and distribute incoming USPS, courier, and interoffice mail and packages to the appropriate recipients and departments.
• Collect and process outgoing mail and packages in a timely manner.
• Prepare and process outbound courier shipments using computer-based systems and carrier equipment.
• Maintain accurate mailing, shipment, and package-tracking records and logs.
• Perform data entry as required.
• Maintain inventory of mailroom and shipping supplies.
• Pick up and deliver supplies to designated locations as needed for mailing projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED