Mail Services Specialist I

Johnson & Johnson•Mount Pleasant, SC

About The Position

The Mail Services Specialist I assists with the daily duties of the mailroom. Responsibilities include receiving and delivering mail from various sources; opening, sorting, scanning, and indexing incoming correspondence; and creating new insurance files or matching correspondence to existing files in J&J’s imaging system so it can be routed to the appropriate department workflow. Correspondence may include insurance policies, applications, cancellations, reinstatements, endorsements, claims, payments, and other company or insured correspondence. The role also supports outgoing mail, mailroom equipment and supplies, address maintenance, postage administration, reporting, and requests from agents. The position requires effective communication and a proactive, detail-oriented approach to assigned tasks. The job description notes that career progression from Levels I through III depends on factors including knowledge, confidence, self-motivation, education, contributions, and tenure. Level IV includes additional coverage, mentoring, work assignment, decision-making, and troubleshooting duties.

Requirements

High school diploma or equivalent.
Ability to type 30–50 words per minute.
Customer service skills.
Clear verbal and written communication skills.
Ability to type accurately and organize and present information neatly and effectively.
Ability to manage multiple tasks while maintaining attention to detail.
Knowledge and experience with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn new tasks, software, and equipment quickly, efficiently, and accurately.
Positive and welcoming attitude.
Willingness to learn and ability to take initiative through self-motivation.
Team-player approach and proactive problem-solving.
Ability to sit, stand, and/or reach overhead for long periods.
Ability to lift up to 30 pounds when required.
Normal range of vision and hearing, with or without accommodations.
Ability to operate a passenger vehicle and a valid driver’s license.

Nice To Haves

Six months to three years of corporate mailroom operations, clerical, and/or customer service experience; preferred but not required.

Responsibilities

Pick up and deliver mail to and from the post office.
Review, sort, and distribute company mail within the office or prepare it for delivery to remote offices.
Sort, clean, and scan new mail correspondence into J&J’s imaging system.
Enter data while indexing new correspondence into new or existing insurance files.
Package outgoing mail and apply postage according to USPS guidelines.
Maintain and update agent, remote office, and employee addresses for mail delivery or forwarding.
Fill supply order requests for agents.
Maintain and update postal rates when applicable and ensure the DM1000 has postage available.
Maintain mailroom equipment, including scanner maintenance, recording scan-batch information, and releasing daily print queues.
Run daily or monthly postage reports when requested.
Maintain and oversee mailroom supplies and place orders when needed.
Contribute to team efforts and accomplish other assigned tasks.
Communicate effectively with owners, department managers, staff, and teammates.