Mail Services Associate

The Millennium Group • Houston, TX

5d • $17 - $19

About The Position

The Mail Services Associate is responsible for efficiently handling, sorting, and distributing incoming and outgoing mail and packages. The role supports timely, accurate, and secure delivery of correspondence and materials throughout the organization while providing customer service to internal staff. The associate manages mailroom shipping and receiving, digital mail preparation and scanning, outbound domestic and international shipments, accountable packages, office supply restocking, and general administrative support.

Requirements

• High school diploma.
• 1–2 years of prior Mail Services experience in an office environment.
• Proficiency with Microsoft Office applications.
• Good communication skills.
• General knowledge of international shipping, including customs paperwork.
• Strong work ethic; diplomatic, team-oriented, and service-oriented approach; ability to build strong working relationships.
• Exceptional customer service skills and a professional demeanor, appearance, and attitude.
• Ability to remain calm under pressure and demonstrate resilience.
• Sound judgment and problem-solving ability.
• Flexibility and ability to adapt to an ever-changing work environment.
• Assertive and resourceful approach; motivation to ask questions and take initiative without direction.
• Ability to work well under pressure with minimal supervision.
• Customer-focused approach and professional demeanor.

Responsibilities

• Manage mailroom shipping and receiving functions and other office services, including processing materials received in the Mail Center.
• Sort digital mail by recipient, prepare it for scanning, and scan it into the appropriate mail department queue using the proprietary solution and established procedures.
• Provide customer service at the Mailroom service window during core business hours.
• Prepare and process outbound domestic and international shipments using FedEx shipping management systems.
• Control inbound and outbound accountable packages.
• Weigh packages and determine postage.
• Sort parcels for shipping and receiving.
• Prepare items for processing, shipment, or transportation.
• Maintain time, volume, and delivery records.
• Restock supplies throughout the office, including fridges and cabinets twice daily.
• Submit weekly inventory sheets to replenish supplies.
• Escort vendors.
• Provide general administrative and clerical assistance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED