Mail Services Associate

The Millennium Group • Houston, TX

20h

About The Position

The Mail Services Associate handles, sorts, and distributes incoming and outgoing mail and packages, helping ensure correspondence and materials are delivered promptly, accurately, and securely. The role also provides customer service and support to internal staff.

The associate manages mailroom shipping and receiving and other office services; processes received materials and digital mail according to standard operating procedures; prepares mail for scanning and routes scans to the appropriate department queue. Duties also include preparing domestic and international shipments, handling accountable packages, weighing packages and determining postage, maintaining delivery records, restocking office supplies and refreshments, submitting weekly inventory sheets, escorting vendors, and providing general administrative and clerical assistance.

Requirements

• High school diploma.
• 1–2 years of prior mail services experience in an office environment.
• Proficiency with Microsoft Office applications.
• Good communication skills.
• General knowledge of international shipping, including customs paperwork.
• Strong work ethic; diplomatic, team-oriented, and service-oriented approach; and ability to build strong working relationships.
• Exceptional customer service skills and a professional demeanor, appearance, and attitude.
• Ability to remain calm under pressure and demonstrate resilience.
• Sound judgment and problem-solving ability.
• Flexibility and ability to adapt to a changing work environment.
• Assertive, resourceful, and motivated, with willingness to ask questions and take initiative without direction.
• Ability to work well under pressure with minimal supervision.
• Customer-focused approach.

Responsibilities

• Manage shipping and receiving mailroom functions and various office services.
• Process materials received in the Mail Center.
• Perform digital mail tasks according to standard operating procedures, including sorting by recipient, preparing mail for scanning, and scanning it into the proper department queue using a proprietary solution.
• Provide customer service at the mailroom service window during core business hours.
• Prepare and process outbound domestic and international shipments using FedEx shipping management systems.
• Control inbound and outbound accountable packages.
• Weigh packages and determine postage.
• Sort parcels for shipping and receiving.
• Prepare items for processing, shipment, or transportation.
• Maintain time, volume, and delivery records.
• Restock supplies throughout the office.
• Restock refrigerators and cabinets twice daily with refreshments and supplies.
• Submit weekly inventory sheets to replenish supplies.
• Escort vendors.
• Provide general administrative and clerical assistance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED