Office Services Associate - Mail

K2 Services•Plano, TX

1d•Onsite

About The Position

The Office Services Associate – Mail is responsible for managing all incoming and outgoing mail services, interoffice distribution, postage processing, and related office support functions within Opensity Solutions client environments. This role ensures accurate sorting, timely delivery, and compliant handling of mail and packages while supporting overall workplace efficiency and client service excellence.

Requirements

High school diploma or equivalent required
Minimum of 1 year of experience in mailroom operations, office services, facilities support, or related administrative roles.
Experience operating mailroom equipment, postage systems, and basic office technology.
Proficiency in Microsoft Office Suite and tracking systems preferred
Strong understanding of mailroom operations, postal regulations, and document handling procedures.
High attention to detail with strong accuracy in sorting, processing, and recordkeeping.
Ability to operate mail processing equipment, postage systems, and basic office technology.
Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
Excellent customer service and communication skills with a client-first mindset.
Ability to prioritize tasks and manage multiple mail and service requests simultaneously.
Strong problem-solving skills with the ability to resolve operational issues efficiently.
Ability to work independently while also contributing effectively to a team environment.
Basic proficiency in Microsoft Office applications and tracking/reporting systems.
Ability to maintain confidentiality and handle sensitive materials appropriately.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

Serve as the primary point of support for daily mailroom operations, ensuring accurate and timely processing of all incoming and outgoing mail.
Sort, categorize, and distribute interoffice mail to the appropriate departments in a timely and organized manner.
Perform scheduled internal mail runs to ensure efficient delivery of correspondence across office locations.
Operate postage and mail processing equipment to accurately meter outgoing mail in compliance with postal regulations and rate structures.
Prepare specialized outgoing mail including certified, registered, and tracked items, ensuring proper documentation and compliance.
Retrieve outgoing mail from designated collection points and ensure proper handling through all stages of processing.
Maintain and organize mailroom inventory, including supplies, postage materials, and operational equipment.
Coordinate ordering and replenishment of mailroom supplies to ensure uninterrupted service operations.
Support development and refinement of mailroom procedures, policies, and workflows to improve efficiency and accuracy.
Maintain a clean, organized, and professional mailroom environment that supports operational effectiveness.
Provide high levels of customer service by responding to client and employee inquiries related to mail services, delivery status, and mailroom operations.
Resolve mail-related issues, concerns, and service requests promptly and professionally.
Conduct regular quality checks to ensure accuracy in sorting, delivery, and processing of all mail items.
Maintain accurate records and logs related to incoming and outgoing mail, postage usage, and mailroom activity.
Assist with basic print and reprographics support as needed, including copying, binding, finishing, and document handling tasks.
Perform routine maintenance on mailroom and print equipment as required to ensure proper operation.
Support client experience initiatives by maintaining service standards and ensuring a high level of workplace satisfaction.
Participate in ongoing training programs and development activities to enhance technical and service skills.
Maintain confidentiality, professionalism, and adherence to Opensity Solutions service standards at all times.