Mail Services Associate

The Millennium Group•New York, NY

1d•$17 - $18•Onsite

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Position Summary: The Mailroom Service Associate supports daily mail and package operations within a corporate environment, ensuring timely, accurate, and secure handling of all inbound and outbound materials. This role is responsible for maintaining service standards, executing distribution routes, assisting with loading dock activity, and delivering high‑quality customer service to internal departments and external partners. The associate plays a key part in operational continuity, compliance, and workplace logistics.

Requirements

High school diploma or equivalent required
1–2 years of mailroom, shipping/receiving, warehouse, or logistics experience preferred
Experience with USPS, UPS, FedEx, DHL, or other courier workflows
Ability to lift, move, and transport packages up to 50 lbs safely
Familiarity with mailroom equipment (postage meters, scanners, shipping systems, PIT equipment)
Basic proficiency with Microsoft Office, mail‑tracking software, and shipping platforms
Strong attention to detail and accuracy in sorting, scanning, and chain‑of‑custody procedures
Excellent customer service skills and professional communication with internal departments and external vendors
Ability to work independently, follow SOPs, and maintain productivity in a fast‑paced environment

Responsibilities

Receive, sort, scan, and distribute all inbound mail, parcels, and courier deliveries according to established workflows and service-level expectations
Prepare and process outbound mail and packages, including USPS, UPS, FedEx, DHL, and specialized courier services
Maintain chain‑of‑custody procedures for accountable mail, confidential documents, and high‑value shipments
Execute scheduled and on‑demand delivery routes across multiple floors, buildings, or departments
Ensure timely delivery of interoffice mail, production materials, and time‑sensitive items
Provide customer service support for delivery inquiries, missing packages, and special handling requests
Assist with loading dock operations including receiving freight, staging deliveries, and coordinating vendor drop‑offs
Follow all safety protocols related to dock equipment, material handling, and restricted areas
Communicate with building security, facilities, and vendors to ensure smooth logistics flow
Operate mailroom equipment such as postage meters, shipping systems, scanners, carts, and PIT equipment (if applicable)
Troubleshoot minor equipment issues and escalate service needs to supervisors or vendors
Maintain accurate records in mail tracking systems, shipping platforms, and corporate reporting tools
Provide professional, courteous support to employees, departments, and external partners
Respond to inquiries regarding mail status, delivery timelines, and special service requests
Escalate service disruptions, delays, or operational issues to leadership promptly
Follow all corporate policies, security protocols, and mail handling regulations
Support compliance with USPS, courier, and corporate guidelines for restricted, hazardous, or confidential materials
Maintain a clean, organized, and safe work environment
Assist with inventory of mailroom supplies, packaging materials, and equipment
Support peak‑volume periods, special projects, and business continuity needs
Provide coverage for teammates during absences or high‑volume days