Mail Services Associate Lead

The Millennium Group•Sf, CA

7d•Onsite

About The Position

The Mail Services Associate Lead oversees mailroom operations and provides day-to-day leadership and shift supervision to onsite Mailroom Associates. The role supports the client’s mail, shipping, and receiving needs by processing, delivering, and shipping inbound and outbound mail and packages. It also provides customer service, handles customer requests and escalations, documents mail volumes, maintains a clean workspace, and ensures safety and security procedures are followed.

Requirements

High school diploma or GED equivalent.
Ability to lift up to 50 lbs.
Strong customer service skills.
Strong verbal and written communication skills.
At least 1 year of experience in a mailroom or at FedEx and/or UPS.
At least 1 year of experience in a supervisor or manager position.
Knowledge of postage meters, UPS, FedEx, DHL, and USPS.
Good working knowledge of mail and computer basics.
Proficiency in MS Office: Word, Excel, Outlook, and PowerPoint.
Ability to appropriately handle confidential and highly sensitive material.

Responsibilities

Provide outstanding customer service to end users regarding mail and shipping requests.
Provide day-to-day leadership and shift supervision to onsite Mailroom Associates.
Respond to and manage customer requests received by email, in person, or through the ticketing system.
Serve as the first point of contact for customer service escalations.
Sort and research incoming USPS mail.
Scan incoming mail for digital delivery to recipients as needed.
Deliver incoming mail and packages to building recipients as needed.
Scan incoming accountable mail and packages into the mailroom software system.
Use PDAs and scanners to collect signatures as proof of pickup or delivery for accountable mail and packages.
Manage package racks in alphabetical order for packages awaiting pickup and signature.
Prepare outbound mailers for metering, including folding letters and stuffing envelopes.
Meter outbound mail.
Pack outgoing shipments to protect contents during shipping.
Create outbound shipping labels, including international labels, using couriers such as FedEx, UPS, and DHL.
Create commercial invoices and other documentation as needed for international shipments.
Follow up with courier companies regarding domestic and international shipment issues.
Operate various machines as needed to complete assigned tasks.
Accurately document inbound and outbound mail and other volumes in logs as needed.
Maintain workspace cleanliness throughout the shift.
Ensure safety and security procedures are followed at all times.
Collect metric volumes and complete weekly and monthly management reports.
Perform other duties as requested.