Mail Services Associate
About The Position
The Mail Services Associate handles materials received and sent through the Mail Center, including receiving, reviewing, documenting, processing, preparing, sorting, and delivering items. The role also supports internal departments with deliveries, pickups, transportation, office supplies, and copy paper. The associate records activity, maintains logs, handles work order service requests, and prepares outbound courier shipments using a computer or service-provider equipment. The position requires following safety procedures, providing customer service, and cross-training to cover other departmental roles as needed.
Requirements
- High school diploma or equivalent (GED).
- Excellent customer service skills and a “can do” attitude.
- Excellent verbal and written communication skills.
- Ability to work effectively individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
- Ability to handle mail or a hand cart.
- Ability to lift up to 50 pounds.
Nice To Haves
- Minimum of 2–5 years of Mail/Print services-related experience preferred, with knowledge of commonly used Office Services procedures.
- 1–3 years of experience with Microsoft Office software, including Word and Excel.
Responsibilities
- Handle materials received in the Mail Center, including receiving, reviewing, documenting, processing, preparing, identifying, separating, delivering, and transporting them.
- Deliver, pick up, and transport materials within and between departments and to and from various locations.
- Deliver office supplies and copy paper.
- Inspect deliveries for suspicious or threatening items.
- Pick up outbound boxes and packages from internal customer locations.
- Sort items into categories according to established methods.
- Prepare items for processing, shipment, or transportation.
- Enter activity data in logs and maintain records.
- Ensure all safety procedures are followed.
- Handle work order service requests in the applicable format.
- Prepare and process outbound courier shipments using a computer or service-provider equipment, such as UPS.
- Cross-train on other roles within the department and cover duties when staff are absent or as directed by management.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
