Luggage Attendant

E11EVEN Club Hotel & Residences•Miami, FL

1d•Onsite

About The Position

The Luggage Attendant assists guests with luggage on arrival and departure and accommodates guests throughout their stay in an attentive, courteous, and efficient manner. The role is based at E11EVEN Club Hotel & Residences in Miami, Florida, operated by Highgate Hotels. The position requires standing for the entire shift and moving objects using varying levels of force. A high school diploma or equivalent is required; hotel or related experience is preferred.

Requirements

High school diploma or equivalent required.
Must have a valid driver's license for the applicable state, if applicable.
Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during the entire shift.
Must be able to communicate effectively both verbally and in writing.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to maintain confidentiality of information.

Nice To Haves

Experience in a hotel or related field preferred.

Responsibilities

Load and unload luggage carts.
Organize and deliver luggage for tour groups.
Escort guests to their rooms and familiarize them with hotel services.
Inspect guest rooms to ensure they are in order and adequately supplied.
Explain room features, including electronic devices and entertainment systems.
Check and store luggage for arrivals and departures using luggage tags.
Store, track, and deliver packages as needed.
Deliver messages to meeting rooms.
Deliver flowers, laundry, packages, and other amenities to guestrooms.
Assist with room changes.
Maintain current listings of local and area attractions, special events, and activities.
Maintain information on local transportation guides, churches, sports arenas, and similar destinations.
Assist the Houseperson with guest requests.
Ensure the lobby reader board is correct.
Provide information, maps, and directions as required.
Where applicable, answer the console to assist front desk agents.
Show guestrooms and suites as needed and emphasize hotel amenities.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid sick and safe time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For employees based in Colorado: 8 paid holidays per year; Denver employees receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of paid sick leave per year, accrued at 1 hour for every 30 hours worked.
For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, subject to stated accrual caps; paid sick time accrues at 1 hour for every 30 hours worked, with carryover and location-specific provisions described in the posting.