Overnight Valet/Luggage Attendant

Island Hospitality Management•Ft. Lauderdale, FL

16h

About The Position

The Overnight Valet/Luggage Attendant is a guest-facing role responsible for providing superior service as a first point of contact, including parking and retrieving vehicles and assisting with luggage. The position is part-time, with availability needed on Fridays and Saturdays; schedules may change based on operational needs. Weekly hours vary according to guest occupancy, season, staffing, and other factors, and a specific number of weekly hours is not guaranteed. The role involves welcoming guests, helping with luggage and transportation-related requests, managing luggage and vehicle-related records, and coordinating with the front desk and bell staff. Employees must follow hotel policies, procedures, and safety standards. The position requires a valid driver’s license, a clean driving record, and being at least 21 years old. The listed salary is $17.00. The job requires standing, sitting, or walking for extended periods and lifting or moving luggage and other items. The posting describes regularly lifting or moving up to 10 pounds and frequently lifting or moving up to 25 pounds; it also lists the ability to lift and carry luggage up to 50 pounds. Flexibility to work various shifts, including weekends and holidays, is required. Island Hospitality offers a formal training and development program, employee wellness resources, benefits, incentives, discounts, and career-growth opportunities. Benefits listed include medical, dental, and vision insurance; HSA and FSA plans; commuter benefits; pet insurance; paid sick and vacation time; family leave; a 401(k) plan with employer matching; bonuses and incentives; hotel stays and employee discounts; and a referral bonus program.

Requirements

Must have a valid driver’s license and be at least 21 years of age.
Must have a clean driving record.
Knowledge of local roads and routes to area attractions and points of interest.
Be a highly motivated team player with strong initiative and a desire for achievement.
Be effective in anticipating, preventing, identifying, and solving workplace problems.
Ability to work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Excellent communication and interpersonal skills.
Ability to lift and carry heavy luggage up to 50 pounds and stand for extended periods.
Professional appearance and demeanor.
Flexibility to work various shifts, including weekends and holidays.
The posting describes regularly standing, sitting, or walking for an extended period; regularly lifting or moving up to 10 pounds; and frequently lifting or moving up to 25 pounds.

Nice To Haves

Previous experience in hospitality or customer service is a plus.
Knowledge of local attractions and services is a bonus.

Responsibilities

Greet guests upon arrival and departure with a warm, professional demeanor.
Assist guests with loading and unloading luggage from vehicles.
Transport luggage to and from guest rooms efficiently and safely.
Tag, store, and retrieve luggage in the luggage room as needed.
Provide directions and hotel information, and respond to guest inquiries.
Coordinate with the front desk and bell staff to ensure timely service.
Maintain cleanliness and organization of the bell desk and storage areas.
Handle guest requests, such as arranging transportation or delivering packages.
Report lost or damaged luggage to the appropriate department.
Uphold hotel policies, procedures, and safety standards.
Park and retrieve vehicles while providing customer service.
Open and close car doors while assisting with luggage or other belongings.
Direct traffic in the parking area as needed and assist guests entering and leaving the parking lot.
Collect and accurately label guest keys to ensure their proper return.
Organize and file paperwork regarding guests’ vehicles and daily transactions.

Benefits

Healthcare including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching; the plan is fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program personalized to desired goals.
Referral bonus program.