Overnight Valet/Luggage Attendant

Island Hospitality Management • Lauderdale by the sea, FL

1d

About The Position

As an Overnight Valet/Luggage Attendant, you will be a first point of contact for guests and provide superior guest service by parking and retrieving vehicles and assisting with luggage. This is a part-time role with availability on Friday and Saturday; scheduling may change based on operational needs. Weekly hours vary based on guest occupancy, season, staffing, and other factors, and a specific number of weekly hours is not guaranteed.

The position involves greeting guests, handling luggage and vehicle keys, coordinating with hotel staff, responding to guest requests, and maintaining organized work and storage areas. The role requires a valid driver's license, a clean driving record, and the ability to lift and carry luggage. The employer provides a formal training and development program and describes opportunities for career growth through in-house training.

The posting lists healthcare and other wellness and financial benefits, paid time off, retirement-plan matching, incentives, hotel and entertainment discounts, and a referral bonus program.

Requirements

• Must have a valid driver's license and be at least 21 years of age.
• Must have a clean driving record.
• Ability to work well in stressful situations and handle workplace problems by anticipating, preventing, identifying, and solving them as needed.
• Strong initiative and motivation, with a desire for achievement and the ability to work as a team player.
• Excellent communication and interpersonal skills.
• Ability to provide excellent guest service and be readily available and approachable for guests.
• Ability to lift and carry heavy luggage up to 50 pounds and stand for extended periods.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to stand, sit, or walk for extended periods; regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.

Nice To Haves

• Previous experience in hospitality or customer service.
• Knowledge of local roads and routes to area attractions and points of interest.
• Knowledge of local attractions and services.

Responsibilities

• Greet guests upon arrival and departure in a warm, professional manner.
• Assist guests with loading and unloading luggage from vehicles and transport luggage to and from guest rooms.
• Tag, store, and retrieve luggage in the luggage room.
• Provide directions and hotel information and respond to guest inquiries.
• Coordinate with the front desk and bell staff to provide timely service.
• Maintain cleanliness and organization of the bell desk and storage areas.
• Handle guest requests, including arranging transportation and delivering packages.
• Report lost or damaged luggage to the appropriate department.
• Follow hotel policies, procedures, and safety standards.
• Park and retrieve vehicles while providing customer service.
• Open and close car doors while assisting guests with luggage and other belongings.
• Direct traffic in the parking area as needed and assist guests entering and leaving the parking lot.
• Collect and accurately label guest vehicle keys to ensure their return.
• Organize and file paperwork regarding guest vehicles and daily transactions.

Benefits

• Healthcare including medical, dental, and vision insurance.
• HSA and FSA plans, including dependent care FSA.
• Identity theft protection insurance.
• Commuter benefits for transit and parking.
• Pet insurance.
• PTO and payroll incentives for annual wellness exams.
• Employee Assistance Program.
• Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
• Paid sick and vacation time.
• Family leave.
• 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
• Incentive-based bonus program.
• Free hotel room nights and employee discounts within the hotel brand.
• Discounts for friends and family within the hotel brand.
• Team member recognition and bonus.
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
• Career growth through an in-house training program with a path personalized to employee goals.
• Referral bonus program available for any of the company's locations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed