Valet/Luggage Attendant
About The Position
As a full-time Valet/Luggage Attendant, you will serve as a first point of contact for guests and provide superior guest service by parking and retrieving vehicles and assisting with luggage. The role includes helping guests arrive and depart, handling luggage safely, answering questions, coordinating with hotel staff, and supporting transportation and package-delivery requests. Work scheduling is flexible and varies according to guest occupancy, season, staffing, and other factors; the employer does not guarantee a specific number of weekly hours. The position requires a valid driver's license, a clean driving record, and that the employee be at least 21 years old. Employees should be prepared to work various shifts, including weekends and holidays, and to stand, sit, or walk for extended periods. The posting describes lifting requirements of up to 50 pounds in its qualifications and separately notes regular lifting or moving of up to 10 pounds and frequent lifting or moving of up to 25 pounds. Island Hospitality offers a formal training and development program intended to support employee development and career growth. The posting also describes wellness, benefits, incentives, employee discounts, recognition, and referral opportunities.
Requirements
- Must have a valid driver's license and be at least 21 years of age.
- Must have a clean driving record.
- Knowledge of local roads and routes to area attractions and points of interest.
- Strong initiative and motivation, with a desire for achievement and the ability to work as a team player.
- Ability to anticipate, prevent, identify, and solve workplace problems.
- Ability to work well in stressful situations.
- Availability and approachability when assisting guests, with a commitment to excellent guest service.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage, stated as up to 50 pounds, and stand for extended periods.
- Professional appearance and demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to stand, sit, or walk for extended periods; regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.
Nice To Haves
- Previous experience in hospitality or customer service is a plus.
- Knowledge of local attractions and services is a bonus.
Responsibilities
- Greet guests upon arrival and departure in a warm and professional manner.
- Assist guests with loading and unloading luggage from vehicles.
- Transport luggage to and from guest rooms efficiently and safely.
- Tag, store, and retrieve luggage in the luggage room as needed.
- Provide directions and hotel information, and respond to guest inquiries.
- Coordinate with the front desk and bell staff to ensure timely service.
- Maintain cleanliness and organization of the bell desk and storage areas.
- Handle guest requests, such as arranging transportation or delivering packages.
- Report lost or damaged luggage to the appropriate department.
- Follow hotel policies, procedures, and safety standards.
- Park and retrieve vehicles while providing customer service.
- Open and close car doors while assisting with luggage or other belongings.
- Direct traffic in the parking area as needed and assist guests entering and leaving the parking lot.
- Collect and accurately label guest keys to ensure their proper return.
- Organize and file paperwork regarding guests’ vehicles and daily transactions.
Benefits
- Healthcare including medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits including transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program.
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free room nights at company hotels and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonus.
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Career growth through an in-house training program with a path personalized to employee goals.
- Referral bonus program for any company location.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
