Hotel Bellhop/Luggage Attendant

MDM Group Marriotts•Miami, FL

6d•$14 - $15•Onsite

About The Position

The Hotel Bellhop/Luggage Attendant greets and escorts guests, assists with luggage, and helps guests access hotel amenities, transportation, and local information. The role includes opening doors, assisting guests in and out of vehicles, transporting and storing luggage, explaining room features and property services, arranging transportation, and communicating parking procedures. The attendant provides courteous, professional service, anticipates guest needs, assists guests with disabilities, and maintains positive relationships with guests and coworkers. The position follows company and department policies, safety and security procedures, quality standards, and requirements for protecting guest and company information and property. The attendant reports accidents and unsafe conditions, maintains a clean and professional appearance, communicates clearly, and performs other reasonable duties as requested by supervisors. The job requires standing, sitting, or walking for extended periods or a full shift, and moving objects weighing up to 50 pounds without assistance.

Requirements

High school diploma or GED equivalent.
Less than one year of related work experience.
Customer service orientation, teamwork, and diversified relations.
Listening skills and English language proficiency.
Professional presentation, positive demeanor, dependability, and integrity.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
No supervisory experience is required.

Responsibilities

Greet and escort guests to their rooms, open doors, and assist guests entering and leaving the property or vehicles.
Inform guests about property amenities, services, hours of operation, local attractions, and activities; explain room features and provide directions.
Transport guest luggage to and from rooms or designated bell areas, and tag, store, and retrieve luggage while providing claim tickets.
Assist guests with loading and unloading luggage and arrange transportation, including recording advance requests when needed.
Communicate parking procedures to guests and visitors.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and provide a genuine farewell.
Respond professionally and promptly to guest questions, concerns, and requests; engage guests in conversation about their stay and local offerings.
Answer telephones using appropriate etiquette and transfer calls or relay messages as needed.
Follow company, department, safety, security, and emergency procedures; report accidents, injuries, suspicious persons, and unsafe conditions.
Protect guest and coworker privacy, confidential information, company equipment, and other assets.
Maintain a clean, hygienic, and professional uniform and personal appearance.
Develop positive working relationships, support coworkers, and assist other employees to ensure guest-service coverage.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods or an entire work shift, and move, lift, carry, push, pull, or place objects weighing up to 50 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.