Bell Person (Bellhop)

Crestview Management, LLC•Irving, TX

5d•Onsite

About The Position

Marriott Dallas Las Colinas is a business and leisure hotel in the Las Colinas business district serving business travelers, event guests, and leisure visitors. The hotel seeks a friendly, professional, guest-focused Bell Person to join its Front Office team. The role helps create positive first and last impressions by assisting guests with luggage, escorting them to rooms, explaining room features and hotel services, helping with transportation and guest requests, and maintaining a welcoming presence throughout the hotel. The Bell Person coordinates with the Front Desk and other departments to support arrivals, departures, luggage storage, special arrangements, and a seamless guest experience. The role also includes maintaining the lobby, entrance, and bell stand; following procedures for guest belongings and security; protecting guest privacy; and complying with Marriott brand standards, hotel policies, and safety guidelines. The position offers an opportunity to build a hospitality career while serving business and leisure travelers.

Requirements

Strong interpersonal and communication skills.
Friendly, professional, guest-focused attitude and positive demeanor.
Ability to anticipate guest needs and provide attentive service.
Ability to work in a fast-paced hospitality environment.
Strong attention to detail and organizational skills.
Ability to stand and walk for extended periods.
Ability to lift, carry, and maneuver guest luggage safely, with or without reasonable accommodation.
Ability to work independently and as part of a team.
Reliable, punctual, and flexible with scheduling.
Ability to work mornings, evenings, weekends, and holidays as needed.

Nice To Haves

Previous hotel, bell service, or customer service experience preferred.

Responsibilities

Welcome arriving and departing guests in a friendly and professional manner.
Assist guests with luggage upon arrival, departure, and room changes; handle belongings carefully and deliver them to the correct guest and room.
Escort guests to their rooms and explain room features, hotel amenities, and available services.
Respond promptly to guest requests and provide personalized assistance, directions, transportation information, local recommendations, and support with special requests.
Coordinate with the Front Desk regarding arrivals, departures, and luggage storage; assist with luggage storage and retrieval according to hotel procedures.
Communicate guest requests and concerns to appropriate hotel departments.
Help maintain the cleanliness, organization, and appearance of the lobby, entrance, and bell stand.
Assist with managing the hotel entrance and welcoming guests during busy periods; support hotel operations and special guest arrangements as needed.
Follow procedures for handling guest belongings and maintaining security.
Work with Front Desk, Housekeeping, Valet, and other hotel departments to ensure a seamless guest experience.
Communicate professionally with guests, coworkers, and hotel leadership; assist team members and contribute to a collaborative environment.
Maintain awareness of arriving groups, VIP guests, and special events.
Follow Marriott brand standards, hotel policies, and service procedures; protect guest privacy and confidential information.
Follow hotel safety procedures, report potential hazards, use proper lifting techniques, and maintain a clean, organized, and professional appearance.