Bell Person

Hersha Hospitality Management LP•Lake Placid, NY

21h•Onsite

About The Position

The Bell Person welcomes guests at the hotel entrance and provides services related to luggage transportation and storage, along with other guest services. The role includes assisting guests with arrivals, room orientation, deliveries, and room changes, while supporting hotel operations and working to maintain guest satisfaction. The work schedule varies and may include holidays, weekends, and alternate shifts. The position follows sustainability guidelines and practices related to HHM’s EarthView program and safe-work practices, including protective equipment and applicable MSDS and OSHA standards. The listed growth path is Bell Captain or Guest Service Agent, followed by Concierge or Guest Services Manager, and then AGM or General Manager.

Requirements

Previous customer experience or equivalent training is required.
High school diploma preferred.

Responsibilities

Load and unload luggage carts.
Tag and store luggage.
Escort guests to hotel rooms.
Provide guests with an overview of their room, hotel services, and amenities.
Make deliveries to guest rooms.
Assist guests with room changes.
Stock the pantry when necessary.
Maintain lists and brochures about local attractions, transportation, churches, sports arenas, and related information.
Perform house attendant functions when staff shortages occur.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.