Valet/Luggage Attendant

Island Hospitality Management•Ft. Lauderdale, FL

About The Position

The Full-Time Valet/Luggage Attendant is a first point of contact for guests, providing superior service by parking and retrieving vehicles and assisting with luggage. The role supports guests throughout arrival and departure, responds to requests, and coordinates with front desk and bell staff to provide timely service. Scheduling is flexible, and weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The position requires a valid driver's license, age 21 or older, and the ability to provide professional, approachable guest service. Duties include handling luggage and guest belongings, maintaining organized work and storage areas, and following hotel procedures and safety standards. Island Hospitality offers formal training and development intended to support employee growth in the hospitality business.

Requirements

Must have a valid driver's license and be at least 21 years of age.
Must have a clean driving record.
Knowledge of local roads and routes to area attractions and points of interest.
Strong initiative, motivation, teamwork, and desire for achievement.
Ability to handle workplace problems effectively.
Ability to be approachable and provide excellent guest service, including in stressful situations.
Excellent communication and interpersonal skills.
Professional appearance and demeanor.
Ability to lift and carry heavy luggage up to 50 pounds and stand for extended periods.
Ability to work various shifts, including weekends and holidays.

Nice To Haves

Previous hospitality or customer service experience is a plus.
Knowledge of local attractions and services is a bonus.

Responsibilities

Greet guests upon arrival and departure in a warm, professional manner.
Assist guests with loading and unloading luggage from vehicles and transport luggage to and from guest rooms.
Tag, store, and retrieve luggage in the luggage room as needed.
Provide directions and hotel information, and respond to guest inquiries.
Coordinate with front desk and bell staff to provide timely service.
Maintain cleanliness and organization of the bell desk and storage areas.
Handle guest requests, including arranging transportation or delivering packages.
Report lost or damaged luggage to the appropriate department.
Uphold hotel policies, procedures, and safety standards.
Park and retrieve vehicles while providing customer service.
Open and close vehicle doors while assisting guests with luggage or belongings.
Direct traffic in the parking area as needed and assist guests entering and leaving the parking lot.
Collect and accurately label guests' keys to ensure their proper return.
Organize and file paperwork regarding guests' vehicles and daily transactions.
Anticipate, prevent, identify, and solve workplace problems as needed.

Benefits

Healthcare including medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
Dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
Paid time off.
Payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2% of salary; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Friends and family discounts within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program.
Referral bonus program.