Luggage Attendant

Highgate Hotels • Miami, FL

3d • Onsite

About The Position

The Luggage Attendant assists guests with luggage upon arrival and departure and accommodates guests during their stay in an attentive, courteous, and efficient manner. The role includes handling, organizing, storing, tracking, and delivering luggage and packages; escorting guests to rooms and explaining room features and hotel services; and responding to guest requests and providing local information. The position is at E11EVEN Club Hotel & Residences in Miami, operated by Highgate Hotels.

Requirements

• High school diploma or equivalent required.
• Must have a valid driver's license for the applicable state, if applicable.
• Must be able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to stand for the entire shift.
• Must be able to communicate effectively both verbally and in writing.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Nice To Haves

• Experience in a hotel or related field preferred.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest rooms to ensure they are in order and supplies are adequate.
• Explain room features, including the operation of electronic devices and entertainment.
• Check and store luggage for arrivals and departures using luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages, and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listings of local and area attractions, special events, and activities.
• Maintain lists of local transportation guides, churches, sports arenas, and similar locations.
• Assist the Houseperson with guest requests.
• Ensure the lobby reader board is correct.
• Provide information, maps, and directions as required.
• Where applicable, answer the console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED