Local Account Manager

Expeditors•El Paso, TX

About The Position

Expeditors is seeking a Local Account Manager to support and grow assigned customer accounts by delivering high-level service, building strong customer relationships, and identifying opportunities for business growth. The role serves as a key customer point of contact and partners with internal teams to ensure customer requirements are understood and supported effectively. The ideal candidate has strong relationship-management skills, a customer-focused mindset, and the ability to coordinate across teams to provide a consistent service experience.

Requirements

Experience in account management, customer service, business development, logistics, supply chain, or a related field.
Strong customer service and relationship-building skills.
Strong verbal and written communication skills.
Ability to clearly document and communicate customer requirements.
Strong problem-solving skills and the ability to coordinate issue resolution across teams.
Ability to manage multiple priorities and maintain consistent follow-up.
Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
Strong attention to detail and organizational skills.

Nice To Haves

Experience supporting complex customer accounts across multiple stakeholders or locations.
Presentation skills.
Project management skills.
Experience identifying growth opportunities within existing customer accounts.
Experience working in a cross-functional service environment.

Responsibilities

Manage assigned customer accounts and maintain strong day-to-day customer relationships.
Deliver a high level of customer service and support overall customer satisfaction.
Identify opportunities to expand business within existing accounts.
Build relationships across customer organizations beyond the primary point of contact.
Partner with internal teams to support service delivery and address customer needs.
Help identify, communicate, and resolve service issues in a timely manner.
Maintain accurate customer information, account activity, and follow-up actions.
Participate in customer meetings and business reviews as needed.
Support continuous improvement in service, communication, and account management practices.
Monitor account activity and support reporting or KPI follow-up where applicable.

Benefits

Paid vacation: prorated in the first year based on month of hire, then eligible for 15 days.
10 holidays.
2 flexible days.
Paid sick time accrued at 1 hour for every 30 hours paid.
401(k) Retirement Savings Plan with employer match.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Commuter benefit.
Employee Assistance Program (EAP).
Training and Personnel Development Program.
Educational assistance and reimbursement.