Local Account Executive

XPO • Cranston, RI

3d

About The Position

The Local Account Executive drives territory growth by developing and expanding customer relationships, identifying opportunities in existing and prospective accounts, and delivering solutions that support customer objectives. The role conducts customer-facing meetings, uncovers business challenges, quantifies business impact, and advances opportunities that contribute to revenue growth, customer retention, and long-term partnerships. It leads discussions about pricing, contracts, and service solutions, while partnering with operations, sales leadership, service center teams, and customer support colleagues to deliver a seamless customer experience and resolve issues. The role also translates customer feedback, market intelligence, and sales opportunities into actionable insights for service center and sales leadership teams.

Applicants must be authorized to work in the United States without current or future employer sponsorship. Candidates receiving a conditional offer may be required to pass a pre-employment drug test.

Requirements

• Bachelor’s degree, four years of related work experience, or equivalent military experience.
• At least one year of direct business-to-business selling experience supporting both local and national sales efforts.
• Experience with Microsoft Office, including PowerPoint.
• Experience working with enterprise Customer Relationship Management (CRM) tools.
• Availability and flexibility to work evenings and some weekends as needed.
• Valid driver’s license and satisfactory driving record.

Nice To Haves

• Two years of direct business-to-business selling experience supporting both local and national sales efforts.
• Experience working with Salesforce.com.
• Proven track record of success in sales and customer relations, and collaborating across multiple business units.
• Competitive nature, hunter mentality, and strong desire to win.
• Excellent verbal and written communication skills.
• Solid time-management and organizational skills, with the ability to be productive in a variety of work environments.
• Ability to understand competitor strategies, products, and pricing patterns.

Responsibilities

• Conduct daily customer-facing meetings to build relationships, uncover business challenges, and identify growth opportunities within existing and prospective accounts.
• Grow the territory by building trusted-advisor relationships, identifying opportunities, quantifying business impact, and delivering solutions that support customer objectives.
• Lead customer conversations about pricing, contracts, and service solutions, demonstrating value and driving mutually beneficial outcomes.
• Partner with operations, sales leadership, and service center teams to deliver a seamless customer experience and ensure commitments are fulfilled.
• Collaborate with Customer Support Specialists, Customer Service Representatives, and other internal partners to resolve customer issues, improve satisfaction, and support account growth.
• Develop relationships with decision-makers and influencers across customer organizations to identify opportunities and increase account penetration.
• Translate customer feedback, market intelligence, and sales opportunities into actionable insights for service center and sales leadership teams.
• Establish clear next steps and accountability after customer interactions, advancing opportunities that contribute to revenue growth, customer retention, and long-term partnership success.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Earn up to 15 days of PTO over the first year.
• Nine paid company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a company incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level