Local Account Manager

Abacus•Downey, CA

About The Position

The Local Account Manager will coordinate account activities for the Los Angeles County Office of Education (LACOE), serving as a local point of coordination between the client and the firm’s recruiting, HR, and payroll teams. The role manages staffing requests, job-order intake and tracking, candidate-submission follow-up, placement progress, issue resolution, and service documentation and reporting. The candidate must be local to Los Angeles County. The job description asks applicants to confirm the actual worksite and onsite or hybrid expectations; remote work is not specified.

Requirements

3 to 5+ years of temporary staffing account management experience.
Proven SLA execution in IT staffing, including sourcing, screening, and placing qualified Help Desk, Desktop Support, Network, Systems, application, and IT project professionals within a three-business-day window.
Expertise in background screening and compliance, including credentialing, in-person and virtual interviewing, criminal background checks, and DOJ/FBI fingerprinting.
Excellent client relationship management skills.
Proficiency with ATS/CRM tools and Microsoft Office, including Excel, Teams, and Outlook.
Strong working knowledge of the Los Angeles County/Southern California IT labor market.
Must be local to Los Angeles County.
Bachelor’s degree preferred, or equivalent relevant staffing/account-management experience.

Nice To Haves

Experience supporting government/public-sector or education clients.
Experience managing public-sector, education, or municipal workforce contracts with multiple job categories.
Experience with school or education clearance requirements.
JobDiva experience.
Bachelor’s degree.

Responsibilities

Coordinate account activities and serve as the local point of coordination for the client.
Manage staffing requests and job-order intake and tracking.
Coordinate recruitment activity and follow up on candidate submissions and placement progress.
Coordinate issue resolution and escalations.
Support communication between the agency and the firm’s recruiting, HR, and payroll teams.
Coordinate timekeeping and onboarding.
Maintain documentation and service reporting.
Serve as the primary liaison for procurement officers and hiring supervisors.
Handle candidate orientations, performance management, and temp-to-perm transitions.
Meet staffing service-level expectations by sourcing, screening, and placing qualified IT professionals within a three-business-day window.