Local Account Executive

XPO • Houston, TX

3d

About The Position

The Local Account Executive at XPO develops customer relationships and grows business across existing and prospective accounts. The role involves understanding customer challenges, identifying opportunities, quantifying business impact, and delivering solutions aligned with customer objectives. The Account Executive leads discussions about pricing, contracts, and service solutions, while partnering with operations, sales leadership, service center teams, and customer support colleagues to deliver a consistent customer experience and resolve issues. The position also develops relationships with customer decision-makers and influencers, shares market and customer insights with internal leaders, and ensures clear follow-up and accountability to support revenue growth, retention, and long-term partnerships.

Applicants must be authorized to work in the United States without current or future employer sponsorship. A conditional offer may require passing a pre-employment drug test.

Requirements

• Bachelor’s degree, four years of related work experience, or equivalent military experience.
• At least one year of direct business-to-business selling experience supporting both local and national sales efforts.
• Experience with Microsoft Office, including PowerPoint.
• Experience working with enterprise Customer Relationship Management (CRM) tools.
• Availability and flexibility to work evenings and some weekends as needed.
• Valid driver’s license and satisfactory driving record.

Nice To Haves

• Two years of direct business-to-business selling experience supporting both local and national sales efforts.
• Experience working with Salesforce.com.
• Proven sales and customer-relations success, including collaboration across multiple business units.
• Competitive nature, hunter mentality, and strong desire to win.
• Excellent verbal and written communication skills.
• Strong time-management and organizational skills, with the ability to be productive in varied work environments.
• Ability to understand competitor strategies, products, and pricing patterns.

Responsibilities

• Conduct daily customer-facing meetings to build relationships, understand business challenges, and identify growth opportunities within existing and prospective accounts.
• Grow territory business by developing trusted-advisor relationships, identifying opportunities, quantifying business impact, and delivering solutions that support customer objectives.
• Lead customer conversations about pricing, contracts, and service solutions, demonstrating value and working toward mutually beneficial outcomes.
• Partner with operations, sales leadership, and service center teams to deliver a seamless customer experience and ensure commitments are fulfilled.
• Collaborate with Customer Support Specialists, Customer Service Representatives, and other internal partners to resolve customer issues, strengthen satisfaction, and support account growth.
• Build and expand relationships with decision-makers and influencers across customer organizations to identify opportunities and increase account penetration.
• Share customer feedback, market intelligence, and sales opportunities as actionable insights for service center and sales leadership teams.
• Establish clear next steps and accountability after customer interactions, advancing opportunities that support revenue growth, customer retention, and long-term partnerships.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Earn up to 15 days of PTO over the first year.
• Nine paid company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a company incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level