Leasing Specialist

Harbor Group Management•Virginia Beach, VA

About The Position

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multifamily community. The role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting with resident retention, and supporting the Property Manager in daily operations to promote a positive living experience and strong financial performance. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

Requirements

High school diploma or equivalent.
At least one year of experience in leasing, sales, or customer service.
Proficiency with Microsoft Office.
Experience with property management software.
Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to work independently or as part of a team.
Customer-service orientation and ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver's license required for operating golf carts, if applicable.

Nice To Haves

Property management experience.
Experience using social media platforms such as Facebook and Instagram.

Responsibilities

Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
Promote the community through digital platforms such as Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
Maintain current knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
Follow up with prospects and new residents to ensure satisfaction.
Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software such as Yardi or OneSite.
Keep guest cards updated and follow up on all leads.
Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
Keep the leasing office and tour path presentable and compliant with show standards.