Leasing Specialist

Gillespie Property Management•Lansing, MI

7d•Onsite

About The Position

Leasing Specialists create first impressions for prospective residents, connect them with homes that meet their needs, guide them through the leasing process, and support the community’s success from tours through renewals. The position involves conducting property and apartment tours, following up with prospects, applying product knowledge and sales techniques to convert leads into leases, and communicating renewal benefits. Specialists also maintain property and market knowledge, manage appointments and documentation, follow Fair Housing regulations, collaborate with leasing and service teams, and contribute to the community’s cleanliness and welcoming atmosphere. This is an in-person role. Team members are expected to work onsite Monday through Friday during standard business hours, unless otherwise specified by the role or designated shift. The position includes prolonged sitting and computer use, occasional movement between buildings, and occasional lifting of up to 15 pounds. A valid driver’s license, reliable transportation, current automobile insurance, and use of the employee’s own vehicle are required. A background check and drug screen are conditions of employment.

Requirements

High school diploma or equivalent.
Prior customer service experience.
Professional appearance and positive attitude.
Excellent written and verbal communication skills.
Knowledge of Microsoft Office and Outlook.
Understanding of sales and marketing concepts.
Pass a background check and drug screen as a condition of employment.
Valid driver’s license, reliable transportation, and current automobile insurance.
Furnish a personal vehicle to fulfill the job’s functions.

Nice To Haves

Prior leasing experience.

Responsibilities

Conduct engaging community and apartment tours that highlight features, benefits, and value to prospective residents.
Complete daily pre-tour unit and tour-path walks to ensure apartments and tour paths meet 5-Star standards.
Maintain in-depth knowledge of the property and competitive market through site visits, online research, and phone surveys.
Follow up with prospects to convert leads into leases using proven leasing techniques.
Communicate renewal benefits and address concerns that may prevent lease extensions.
Maximize revenue through exceptional tours, personalized follow-up, effective closing skills, and product knowledge that matches customer needs.
Manage calendars for prospect tours, appointments, and meetings.
Use KNOCK, Microsoft Office, and other property management software for documentation and communication.
Adapt to working with different apartment home styles and layouts.
Ensure adherence to local, state, and federal Fair Housing regulations.
Work with leasing and service teams to achieve property performance goals and maintain clear communication between departments.
Contribute to the community’s cleanliness, curb appeal, and welcoming atmosphere.