Leasing Specialist

The Michaels Organization • Fort Belvoir, VA

2d

About The Position

The Leasing Specialist is responsible for leasing vacant homes and pre-leasing homes that are expected to become vacant. The role supports military families by responding professionally and courteously to their housing needs, coordinating outreach, promoting resident satisfaction, and strengthening community relationships. The Leasing Specialist completes assigned work, reports, and inspections in a timely manner.

The position involves responding to housing inquiries, helping applicants through the leasing process, maintaining accurate waiting-list and application records, and completing required lease and move-in documentation in compliance with Fair Housing Laws. The employee works primarily in an office environment and also shows available homes to prospective residents, which may involve driving, walking, and climbing stairs in a variety of weather conditions. Flexible hours may occasionally include evenings or weekends.

Requirements

• Any combination of experience, education, or training that will help the employee fulfill the required knowledge, skills, and abilities.
• High school diploma and/or GED.
• Valid driver’s license and acceptable driving record.
• Computer skills, including Microsoft Word, PowerPoint, and Excel.
• Ability to advocate for residents, organize, problem-solve, and obtain results.
• Ability to troubleshoot and prioritize work.
• Ability to remain calm and composed in stressful situations and use resolution skills where appropriate.
• Ability to work in a fast-paced team environment.
• Ability to present information effectively and respond to questions from residents, supervisors, and coworkers.
• Ability to work independently and resourcefully, take initiative, and exercise judgment for the majority of the work.
• Clear and concise oral and written communication skills.
• Strong organizational skills.

Nice To Haves

• Knowledge of housing-specific software such as Yardi or RealPage.

Responsibilities

• Answer phones and respond to inquiries about housing availability, confidently describing the features offered.
• Schedule and assist with periodic inspections and conduct move-in and move-out inspections with clients.
• Pre-inspect assigned homes before scheduled move-ins to ensure they are clean and habitable and to create a favorable first impression.
• Explain community benefits to clients.
• Learn the available floor plans and neighborhoods for the various ranks on the waiting lists.
• Maintain accurate records of inquiries and waiting-list applications.
• Monitor and follow up on application status and applicants’ acceptance or rejection of homes within their eligibility.
• Ensure completion of required application documentation, lease and move-in packets, and leasing reports.
• Ensure move-in packets follow guidelines and include a completed move-in inspection signed by management and the resident, in compliance with Fair Housing Laws.
• Maintain resident confidentiality and comply with the code of ethics.
• Maintain mutually respectful, collaborative relationships with staff and residents.
• Attend internal and external meetings as assigned by the supervisor.
• Enforce and adhere to company policies, rules, and regulations.
• Participate in staff meetings and training as directed by the supervisor.
• Perform other related duties and responsibilities as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED