Leasing Specialist

Harbor Group Management • Hyattsville, MD

2d

About The Position

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive living experience and strong financial performance.

Requirements

• High school diploma or equivalent.
• At least one year of experience in leasing, sales, or customer service.
• Proficiency with Microsoft Office.
• Experience with property management software.
• Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Customer-service orientation and the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required for operating golf carts, if applicable.

Nice To Haves

• Property management experience.
• Experience using social media platforms such as Facebook and Instagram.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, conduct background and credit checks, and prepare lease documents.
• Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
• Execute lease agreements and move-in packages and support smooth onboarding for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, conduct employer outreach, and participate in local networking efforts.
• Maintain current knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention by providing customer service and responding to questions, complaints, and maintenance needs in a timely manner.
• Follow up with prospects and new residents to assess satisfaction.
• Support lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions in property management software such as Yardi or OneSite.
• Keep guest cards up to date and follow up on all leads.
• Assist with rent collection, manage delinquent accounts, and perform administrative tasks assigned by the Property Manager.
• Keep the leasing office and tour path presentable and ready for showings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED