Leasing Specialist

Harbor Group Management • Virginia Beach, VA

9d

About The Position

The Leasing Specialist drives occupancy and resident satisfaction at a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive resident experience and strong financial performance. Additional duties may be required as deemed necessary by Harbor Group Management Company.

Requirements

• High school diploma or equivalent.
• At least one year of experience in leasing, sales, or customer service.
• Proficiency with Microsoft Office.
• Experience with property management software.
• Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently or as part of a team.
• Customer-service orientation and ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required for operating golf carts, if applicable.

Nice To Haves

• Property management experience preferred.
• Experience using social media platforms such as Facebook and Instagram is preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads; process rental applications; run background and credit checks; and prepare lease documents.
• Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
• Execute lease agreements and move-in packages and support a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
• Maintain current knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
• Follow up with prospects and new residents to check satisfaction.
• Support lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate prospect and resident interaction records using property management software such as Yardi or OneSite.
• Keep guest cards updated and follow up on all leads.
• Assist with rent collection, manage delinquent accounts, and complete administrative tasks assigned by the Property Manager.
• Keep the leasing office and tour path presentable and meeting show standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED