Leasing Specialist

Brighthaven • Vallejo, CA

8d

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The Leasing Specialist is expected to listen to and address resident and staff concerns, use organizational resources as appropriate, and help create a positive and supportive community experience.

The position supports sales and leasing activities, resident retention, administrative duties, and compliance with property-management policies and applicable laws. The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols. The compensation range is $22–$24 USD.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Nice To Haves

• Low-income housing and tax credit experience.
• Bilingual English and Spanish.

Responsibilities

• Provide A+ customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
• Show the community and apartments, explain relevant features and benefits, and work to close sales.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Help ensure apartments are ready for residents on the agreed move-in date.
• Follow up with prospects who did not lease and refer prospects to sister communities when appropriate.
• Obtain new resident signatures on required paperwork before move-in and orient new residents to the community.
• Assist with monitoring renewals and distribute and follow up on renewal notices.
• Accept rental payments, prepare leases and related paperwork, and accurately enter information into Yardi.
• Maintain current resident files, distribute company or community notices, and maintain monthly lease and renewal commission records.
• Assist the management team with other tasks and consistently implement community policies.
• Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up when unable to respond immediately.
• Quickly complete maintenance service requests, inform the maintenance team, and contact residents daily about completed service requests to confirm repairs were handled satisfactorily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to community cleanliness and curb appeal.
• Assist in planning resident events and attend and host events as directed by the Community Manager.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for advancement and promotion from within.
• Industry learning and development opportunities, including online training platforms, training classes, and one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed