Leasing Professional

CLS Living•Ann Arbor, MI

5d•$20 - $22

About The Position

CLS Living is hiring a Leasing Professional to provide first-class customer service to prospective and current residents and help maintain a welcoming, professional office environment. The role supports property operations, leasing, marketing, community engagement, and administrative processes while contributing to occupancy goals and a positive resident experience. The Leasing Professional helps maintain the property’s appearance, supports marketing and renewal plans, follows up with prospects, develops property and market knowledge, and keeps property management software and online listings up to date. The role also includes lease processing, resident events, outreach to local schools and businesses, and assisting with after-hours emergencies as needed. The position requires a hands-on, solutions-focused approach, with a commitment to teamwork, resident satisfaction, and the CLS Living culture.

Requirements

Two to three years of experience in a sales or customer service role.
Excellent written and verbal communication skills.
Strong organization and analytical skills.
Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Ability to market and sell the community.
Excellent time management and ability to prioritize work.
Ability to work in a fast-paced, hands-on environment and handle challenges professionally and with integrity.

Nice To Haves

Passion for mentoring and team building, with an investment in others’ growth and development.
Ability to act as an ambassador of CLS Living’s culture and bring energy, pride, and leadership to the community.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in finding innovative ways to improve operations, resident satisfaction, and property performance.
Solutions-first mindset.

Responsibilities

Assist with maintaining and improving property curb appeal and cleanliness.
Support Managers in developing and executing annual marketing plans and utilizing potential marketing avenues effectively.
Follow up daily with prospects, identify obstacles, and work to close leases.
Maintain current product knowledge of the property and competitive market through research and networking.
Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
Keep the office, common areas, grounds, and model units clean and professional.
Fill in for other team members and assist with after-hours emergencies as needed.
Keep the property’s website, listing sites, social media, and marketing materials current, professional, and engaging.
Monitor digital platforms and report issues or opportunities for improvement to management.
Assist Managers with planning, advertising, and managing resident functions and community events.
Coordinate on-campus advertising events and build partnerships with schools and student organizations.
Network with local student housing professionals and competitors to stay informed about market trends and build relationships.
Promote positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
Spend time on campus and in local businesses to foster cross-advertising and strengthen community ties.
Keep property management software accurate and up to date.
Perform lease processing, administration, and related administrative tasks.