Leasing Professional

Arqline•Santa Rosa, CA

10d•$20 - $22•Onsite

About The Position

The Leasing Consultant serves as Arqline’s sales representative and is responsible for greeting clients, professionally presenting the features and benefits of the assigned property, and securing lease agreements from qualified applicants. As a key liaison between community guests and ownership, the role requires multifamily leasing experience, computer proficiency, a proven sales and leasing record, excellent interpersonal skills, and strong communication. The position includes prospect and resident service, leasing and application processing, move-in and renewal coordination, property marketing, office operations, and support for community events. The employee must follow company procedures and applicable Fair Housing, accessibility, credit reporting, and other federal and state requirements. Additional duties may be assigned by supervisory personnel when they can be performed safely.

Requirements

High school diploma.
Two years of leasing experience.
Ability to communicate in English.
Excellent leasing and closing skills.
Computer skills and organizational ability.
Ability to operate a telephone, personal computer/keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Ability to understand and explain lease documents.
Ability to sell the property’s products and services to prospects.
Ability to work a flexible schedule, including evenings and weekends.
Compliance with expectations in the employee handbook.
Ability to lift some items, typically 25 pounds or less.
Ability to climb up to four flights of stairs, walk several acres to tour the community, stand for long periods, and sit at a desk for long periods.

Responsibilities

Greet community guests and provide high-quality customer service.
Keep vacant and showing units secured as needed and ensure units and surrounding areas are in model condition.
Show units to prospects and follow up on daily traffic.
Prepare lease documents, obtain applications and deposits in accordance with company procedures and Fair Housing requirements, and secure required resident signatures before move-in.
Conduct business in accordance with company policies and applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other federal and state laws.
Update availability reports and process applications, including credit, background, and rental-history checks; submit applications to the Property Manager for approval and inform applicants of their status.
Ensure apartments are ready for residents on their agreed move-in dates and orient new residents to the community.
Follow up promptly with prospects who did not lease and attempt to close the sale; refer prospects to sister communities when appropriate.
Maintain thorough knowledge of the property, sister properties, and competitors.
Assist with the renewal program, including sending renewal letters and preparing renewals.
Open the leasing office daily, maintain its cleanliness, prepare refreshments, take phones off overnight service, and check and respond to voicemail.
Use professional phone etiquette for incoming and outgoing resident calls.
Report observed rule violations, protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Know how the fire alarm system operates and report incidents to management; contact police or fire departments in emergencies as appropriate.
Close out work orders on the stated daily, weekly, and monthly schedules and follow up with residents on completion.
Coordinate with office administrative staff to maintain and update resident information in the computer database.
Assist in developing and implementing marketing strategies to increase property traffic and internet leads.
Post and update social media advertisements to maximize property visibility.
Assist with property and resident events.