Leasing Professional

ConcordRENTS • Orlando, FL

3d • $20 - $22 • Onsite

About The Position

The Leasing Professional contributes to the success of the community by achieving leasing, marketing, and administrative objectives. The role builds rapport with prospective and current residents to support occupancy and retention, and monitors community support systems to maintain communication between the community and support areas.

The position performs daily leasing activities, prepares and presents the property, responds to prospective residents, explains apartment options and application requirements, follows up with leads, and supports residents throughout leasing, move-in, renewal, and move-out processes. It also provides customer service, conducts outreach marketing, supports resident activities, and completes inspections and administrative work. The work schedule may include evenings, weekends, and unscheduled support for issues requiring immediate attention. Pay is commensurate with experience; the listed range is $20.00–$22.00 per hour.

Requirements

• High school diploma or equivalent.
• General knowledge of business.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Demonstrated customer service or sales experience.
• Demonstrated problem-resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.

Nice To Haves

• Property management leasing experience.

Responsibilities

• Prepare the property for business through Morning Merchandising, walking the property and making or reporting needed adjustments.
• Ensure apartments for tours, the clubhouse, common areas, and amenities are clean and welcoming.
• Respond promptly to prospective resident inquiries and encourage tour appointments.
• Determine prospective residents’ needs and explain how the community can meet them.
• Explain available lease options and bundle packages, and encourage enrollment.
• Discuss application qualifications, move-in costs, promotions, specials, and monthly rent based on selected optional features.
• Make efforts to secure applications from interested prospects and promptly follow up with those who do not apply immediately.
• Maintain knowledge of the community and surrounding communities, and regularly shop competing communities.
• Represent the organization and provide exceptional customer service to residents, prospects, and the community.
• Address residents’ concerns courteously and urgently, consistent with quality, service, policy, and performance expectations.
• Conduct outreach marketing to local businesses and build effective business relationships.
• Support Café Application and Recertification teams by helping prospects and residents submit requested documents and information promptly.
• Notify future residents of application approval, collect deposit balances, and assign available units or unit types.
• Inspect apartment homes before move-in and report items needing attention to ensure Concord standards are met.
• Work with the Centralized Analytics Team and residents to ensure leases and related documents are properly executed and required information, documents, and payments are collected.
• Encourage residents to renew their leases.
• For residents moving out, obtain and upload required documentation, schedule inspections and treatments in accordance with company policies, and communicate final payment, applicable fines or fees, and move-out procedures.
• Address resident-related damages and policy violations, communicate with residents, and collect applicable fines and damage fees.
• Assist in implementing and executing resident activities, including after-school programs, retention events, training programs, and required resident service functions.
• Complete required inspections and other community administrative work as directed.
• Provide non-scheduled support for issues requiring immediate attention when needed.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in annual company match.
• Rental discounts of 20% for full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED