Leasing Professional

CLS Living•Harrisonburg, VA

About The Position

CLS Living is hiring a Leasing Professional to deliver customer service to prospective and current residents and help maintain a welcoming, professional office and community environment. The role supports property marketing, leasing and renewal efforts, resident engagement, community relations, and property administration. The Leasing Professional is expected to help meet occupancy targets, maintain accurate property information and software records, and uphold company policies and standards. The position may also require filling in for team members and assisting with after-hours emergencies. The ideal candidate is comfortable in a fast-paced, hands-on environment and brings initiative, professionalism, integrity, and a solutions-first mindset. CLS Living seeks someone invested in team development and company culture, motivated to grow, and interested in improving operations, resident satisfaction, and property performance. Criminal background and drug screening are conducted. CLS Living is an Equal Opportunity Employer.

Requirements

Two to three years of experience in sales or customer service.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Intermediate to advanced proficiency in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Ability to market and sell the community.
Excellent time management and ability to prioritize work.
Ability to work in a fast-paced, hands-on environment.
Professionalism and integrity when addressing challenges.

Nice To Haves

Interest in mentoring and developing others and building a team.
Ability to serve as an ambassador of CLS Living's culture and demonstrate energy, pride, and leadership.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in innovative ways to improve operations, resident satisfaction, and property performance.
Solutions-first mindset.

Responsibilities

Assist with maintaining and improving the property's curb appeal and cleanliness.
Support managers in developing and executing annual marketing plans and using available marketing channels effectively.
Follow up with prospects daily, identify obstacles, and work to close leases.
Maintain current knowledge of the property and competitive market through research and networking.
Work with managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
Keep the office, common areas, grounds, and model units clean and professional.
Fill in for other team members and assist with after-hours emergencies as needed.
Keep the property's website, listing sites, social media, and marketing materials current, professional, and engaging.
Monitor digital platforms and report issues or opportunities for improvement to management.
Assist managers in planning, advertising, and managing resident functions and community events.
Coordinate on-campus advertising events and build partnerships with schools and student organizations.
Network with local student housing professionals and competitors to track market trends and build relationships.
Promote positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
Spend time on campus and at local businesses to support cross-advertising and community relationships.
Keep property management software accurate and up to date.
Process leases and perform related administrative tasks.