Leasing Professional

Greystar Management Services•Charlotte, NC

10d•Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The Leasing Professional conducts prospect qualification and tours, processes applications and screening, prepares lease and move-in documents, and helps ensure a smooth move-in. The role also supports marketing and occupancy plans, maintains accurate leasing and resident information in property-management software, ensures the community and show units meet company standards, follows up with prospects and residents, and responds to resident and client/owner concerns. The position requires the applicable licenses or certifications mandated by state and local jurisdictions and a valid driver’s license to operate a golf cart on the property. The work may involve travel to other properties or business and training events. A flexible schedule is required, including taking call during evenings, weekends, and holidays.

Requirements

Hold all licenses and/or certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Perform sales and leasing activities to meet the community’s revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, completing credit and criminal-background screening, preparing leases and move-in packages, and facilitating move-in and lease signing.
Inspect apartments before resident move-in, ensure they are move-in ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans and occupancy goals; and follow policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific marketing plans and programs.
Use on-site property-management software, such as OneSite or Yardi, to track availability, record traffic and leasing activities, manage prospect and resident data, and capture demographic and other relevant information.
Inspect the marketing corridor and leasing tour, communicate maintenance and upkeep needs, maintain appealing show units, models, and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contact to support leasing decisions, renewals, and satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions; resolve problems or document and route requests to the appropriate people.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.