Leasing Professional

CLS Living•Ann Arbor, MI

About The Position

CLS Living is hiring a Leasing Professional to deliver customer service to prospective and current residents and help create a welcoming, professional office environment. The role supports property operations, marketing, leasing, resident engagement, and administrative processes, with a focus on occupancy goals and a positive resident experience. The position works closely with Managers and other team members and may involve filling in for colleagues and assisting with after-hours emergencies.

Requirements

Two to three years of experience in a sales or customer service role.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Ability to market and sell the community.
Excellent time management and ability to prioritize work.

Nice To Haves

A passion for mentoring and team building and investing in others' growth and development.
Ability to act as an ambassador of the CLS Living culture with energy, pride, and leadership.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in innovative ways to improve operations, resident satisfaction, and property performance.
Solutions-first mindset and ability to handle challenges with professionalism and integrity.

Responsibilities

Assist with maintaining and improving property curb appeal and cleanliness.
Support Managers in developing and executing annual marketing plans and using available marketing avenues effectively.
Follow up with prospects daily, identify obstacles, and work to close leases.
Maintain current knowledge of the property and competitive market through research and networking.
Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs.
Keep the office, common areas, grounds, and model units clean and professional.
Fill in for other team members and assist with after-hours emergencies as needed.
Keep the property's website, listing sites, social media, and marketing materials current, professional, and engaging.
Monitor digital platforms and report issues or improvement opportunities to management.
Help plan, advertise, and manage resident functions and community events.
Coordinate on-campus advertising events and build partnerships with schools and student organizations.
Network with local student housing professionals and competitors to learn about market trends and build relationships.
Promote positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
Spend time on campus and in local businesses to support cross-advertising and community ties.
Keep property management software accurate and up to date.
Process leases and perform related administrative tasks.