Leasing Professional

CLS Living•Ann Arbor, MI

About The Position

CLS Living is hiring a Leasing Professional to provide first-class customer service to prospective and current residents and help create a welcoming, professional office environment. The role supports property operations, leasing, marketing, resident engagement, and administrative work while contributing to the company’s resident experience and community standards. The Leasing Professional works with managers and other team members to maintain property appearance, meet occupancy goals, promote the community, and build positive relationships with residents, parents, schools, student organizations, local businesses, and housing professionals. The role may also provide coverage for other team members and assist with after-hours emergencies as needed. CLS Living describes its culture as positive, creative, and focused on continuous growth. The company offers benefits and professional advancement opportunities. Applicants are subject to criminal background and drug screening.

Requirements

Two to three years of experience in a sales or customer service role.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Ability to market and sell the community.
Excellent time management and ability to prioritize work.
Ability to work in a fast-paced, hands-on environment.
Criminal background and drug screening are conducted.

Nice To Haves

A passion for mentoring and team building, with an interest in others’ growth and development.
Ability to act as an ambassador of CLS Living’s culture, bringing energy, pride, and leadership to the community.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in finding innovative ways to improve operations, resident satisfaction, and property performance.
Solutions-first approach to challenges, with professionalism and integrity.

Responsibilities

Assist with maintaining and improving property curb appeal and cleanliness.
Support managers in developing and carrying out annual marketing plans, using potential marketing avenues effectively.
Follow up with prospects daily, identify obstacles, and work to close leases.
Maintain current, thorough knowledge of the property and competitive market through research and networking.
Work with managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
Keep the office, common areas, grounds, and model units clean and professional.
Provide coverage for other team members and assist with after-hours emergencies as needed.
Keep the property’s website, listing sites, social media, and marketing materials current, professional, and engaging.
Monitor digital platforms and report issues or opportunities for improvement to management.
Assist managers with planning, advertising, and managing resident functions and community events.
Coordinate on-campus advertising events and develop partnerships with schools and student organizations.
Network with local student housing professionals and competitors to follow market trends and develop collaborative relationships.
Promote positive relationships with residents, parents, staff, and the broader community while enforcing company policies and standards.
Spend time on campus and in local businesses to support cross-advertising and community ties.
Keep property management software accurate and up to date.
Process leases and perform lease administration and other related administrative tasks.