Leasing Professional

CLS Living•Ann Arbor, MI

About The Position

CLS Living is seeking a Leasing Professional to provide excellent customer service to prospective and current residents and help create a welcoming, professional office environment. The role supports property administration, marketing, leasing, resident events, and community relationships while helping meet occupancy targets and maintain the property’s presentation. The position may also provide coverage for team members and assist with after-hours emergencies as needed. The ideal candidate thrives in a fast-paced, hands-on environment and is committed to improving the resident experience. They bring a solutions-first mindset, professionalism, integrity, initiative, and an interest in contributing to team development and property performance. CLS Living conducts criminal background and drug screening and is an Equal Opportunity Employer.

Requirements

Two to three years of experience in a sales or customer service role.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Ability to market and sell the community.
Excellent time management and ability to prioritize work.
Ability to work in a fast-paced, hands-on environment.
Criminal background and drug screening are conducted.

Nice To Haves

Passionate mentor and team builder invested in the growth and development of others.
Ability to act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in finding innovative ways to enhance operations, resident satisfaction, and property performance.
Solutions-first mindset, handling challenges with professionalism and integrity.

Responsibilities

Help maintain and improve property curb appeal and cleanliness.
Support managers in developing and executing annual marketing plans, using available marketing avenues effectively.
Follow up with prospects daily, identify obstacles, and work to close leases.
Maintain current knowledge of the property and competitive market through research and networking.
Work with managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
Keep the office, common areas, grounds, and model units clean and professional.
Cover for other team members and assist with after-hours emergencies as needed.
Keep the website, listing sites, social media, and marketing materials current, professional, and engaging; monitor digital platforms and report issues or improvement opportunities to management.
Assist managers with planning, advertising, and managing resident functions and community events.
Coordinate on-campus advertising events and build partnerships with schools and student organizations.
Network with local student housing professionals and competitors to understand market trends and develop collaborative relationships.
Promote positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
Visit campuses and local businesses to foster cross-advertising and strengthen community ties.
Keep property management software accurate and up to date.
Perform lease processing, administration, and other related administrative tasks.