Leasing & Marketing Manager
About The Position
The Leasing & Marketing Manager supports revenue and sales goals at a Scion student-living community by implementing customer-experience initiatives, fostering a customer-centric culture, and identifying opportunities to grow customer relationships. The role provides leadership and coaching to Experience Team Members, supports property administration and turnover, helps coordinate facilities-related requests, and leads customer sales and marketing activities. The position is located at the assigned property and involves daytime business hours, with work up to six days per week during peak times.
Requirements
- At least one year of experience working in customer service.
- College graduate preferred, with at least two years of customer service, sales, and/or community management experience, or an equivalent combination.
- Ability and willingness to work up to six days per week when needed for management coverage.
- Customer-centric mindset.
- Exceptional written and verbal communication skills.
- Brand awareness and marketing and leasing capabilities.
- Strong organization and prioritization skills.
- Commitment to excellence and high standards, with acute attention to detail.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage multiple complex projects with minimal guidance, prioritize effectively, and meet deadlines.
- Ability to work independently and as a member of different teams, and to work with all levels of management.
- Proficiency in Microsoft Office and property management systems.
- Ability to foster a sensitive and supportive approach to a diverse working and living environment.
Nice To Haves
- College graduate.
- Experience with Entrata, Greenhouse, Lattice, Turnable, Microsoft Office, and social media platforms including Instagram, TikTok, and Facebook.
Responsibilities
- Provide leadership and coaching for Experience Team Member performance and foster a positive, productive team environment.
- Assist the General Manager in ensuring onsite staff are trained and compliant with Fair Housing, safety, and company policies.
- Assist with planning and executing annual turnover processes, including partnering with the General Manager, Assistant General Manager, and Facilities Supervisor.
- Assist with move-in and move-out processes.
- Inspect and report on property curb appeal and the appearance of building exteriors, common areas, amenities, and apartments.
- Coordinate work orders with appropriate staff, ensure requests are addressed on time, communicate with residents, and support customer satisfaction.
- Monitor resident feedback about facilities and maintenance needs.
- Support customer sales interactions directly and by directing team members in accordance with company standards.
- Use KPIs to report trends and insights and proactively address issues.
- Provide direction on sales and revenue goals and lead the team toward achieving them.
- Conduct weekly market surveys and recommend local marketing opportunities, messaging, and materials to drive property traffic.
- Oversee on-campus and in-person marketing events.
- Execute social media and communication strategies across platforms to engage customers.
- Manage promotional materials and property incentives within marketing and concession budgets.
Benefits
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
