Leasing Agent (Bilingual Preferred)

CAPSTONE REAL ESTATE SERVICES, INC.•Fort Worth, TX

3d•Onsite

About The Position

The Leasing Agent performs sales and leasing activities to help achieve the community’s revenue and occupancy goals. The role greets and qualifies prospects, conducts community tours and apartment showings, processes applications and screenings, prepares lease and move-in packages, and supports smooth move-ins and lease signings. The Leasing Agent inspects apartments before move-in, coordinates outstanding maintenance needs, monitors market and competitor conditions, and develops and implements marketing plans. The role promotes the community through resident referrals, employer outreach, internet marketing, and other community-specific programs. It also uses on-site property management software to track availability, traffic, leasing activities, and resident and prospect information. The position helps maintain the appearance and readiness of the community, show units, amenities, and leasing office. It follows up with prospects and new residents, supports lease renewals, and responds promptly and courteously to resident and client/owner concerns. The Leasing Agent promotes a positive image of the apartment community and management company. Weekends are required. Continued employment is contingent on satisfactory criminal history and drug screening results.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time management skills.
Strong computer skills.
Ability to work weekends.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before resident move-in and coordinate outstanding items with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals.
Follow community policies regarding concessions, specials, and other occupancy programs.
Design and execute marketing activities, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track apartment availability, traffic and leasing activities, and resident and prospect data.
Inspect and maintain show-quality standards for the marketing corridor, leasing tour, show units, model, amenities, and leasing office; communicate maintenance and upkeep needs to the maintenance team.
Follow up with prospects and new residents to support leasing decisions and resident satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns, solve problems, and route or document requests as appropriate.
Promote a positive image of the apartment community and management company.