Leasing Agent (Bilingual Preferred)

Capstone Careers•Fort Worth, TX

About The Position

The Leasing Agent performs sales and leasing activities to support the community’s revenue and occupancy goals. The role involves qualifying prospects, showing apartments, processing applications and screenings, preparing lease and move-in documents, and helping residents complete a smooth move-in and lease signing. The agent monitors market and competitor conditions, develops and carries out marketing activities, and uses property management software to track availability, leasing activity, and resident and prospect information. The position also helps ensure apartments, show units, amenities, and leasing areas are ready and appealing; follows up with prospects and residents; supports lease renewals; and responds promptly and courteously to resident and client/owner concerns. The posting states that Capstone Management offers competitive market pay plus commissions. Employment offers are contingent on satisfactory criminal history and drug screening results, subject to the policies described in the posting.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Close attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time-management skills.
Strong computer skills.
Availability to work weekends.

Nice To Haves

Bilingual skills preferred.

Responsibilities

Conduct sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications and screenings, preparing lease and move-in packages, and facilitating move-in and lease signing.
Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
Monitor market and competitor conditions and develop and implement marketing plans to sustain occupancy.
Follow community policies concerning concessions, specials, and other occupancy programs.
Design and carry out marketing activities, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability and leasing activity and maintain resident and prospect information.
Inspect marketing and tour areas, coordinate upkeep with maintenance, merchandise show units and amenities, and prepare the leasing office for daily activity.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions.
Support the lease renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns, resolve problems, or document and convey requests to appropriate individuals.
Promote a positive image of the apartment community and management company.