Leasing Agent- Lofts on Broadway

Cornerstone Residential•Idaho Falls, ID

About The Position

The Leasing Agent welcomes prospective residents, assists with property viewings and tours, provides accurate information about apartment homes, processes rental applications, secures lease agreements from qualified applicants, and assists with lease renewals as required. The role is responsible for carrying out duties in accordance with Fair Housing Laws and company policy, and supports the property's objectives under the client’s financial operating budget and management agreement. The Leasing Agent contributes to client relations, professional communication, occupancy and leasing performance, marketing, resident retention, resident-file and document management, risk management, and facility-maintenance follow-up. The position is full-time, hourly and non-exempt, with a Monday–Friday schedule from 9 a.m. to 5 p.m. Compensation is $18–$20 per hour, with eligibility for monthly commissions.

Requirements

At least 1 year of experience in a similar role; residential property-management experience is preferred, and hospitality, retail, sales, or customer-service experience will also be considered.
At least 1 year of customer-service and sales experience.
High school diploma or equivalency certificate.
Valid driver’s license, good driving record, and current motor vehicle insurance meeting state requirements.
Proficient in speaking, reading, and writing English.
Strong computer skills, including MS Office, Google Apps, property-management-related software, email, internet, and social media.
Ability to pass a background screening and drug screening.

Nice To Haves

HUD/LIHTC experience.
Residential property-management experience.

Responsibilities

Carry out the owner’s philosophies and wishes in the daily operation of the apartment community and help meet the client’s objectives and expectations.
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests.
Help maintain occupancy at levels established by owner and budget expectations, and use professional leasing techniques.
Assist with monthly market surveys and analysis, advertising and marketing strategies, and keeping online marketing sources updated daily.
Meet phone and walk-in traffic closing-ratio expectations in accordance with company policy.
Promote positive resident and management relations and retain desirable residents.
Prioritize customer service requests and follow up; assist with resident-retention programs.
Help ensure residents’ safety, comfort, and privacy, and consistently complete move-in orientations with new residents.
Maintain resident files, including forms, leases, and documents, in accordance with company procedures, preserving their integrity and confidentiality.
Keep documents and reporting systems maintained, updated, and organized; assist with periodic reporting as requested.
Report injuries, illnesses, and property damage promptly and follow applicable risk-management procedures.
Help residents report maintenance needs, document facility and maintenance needs, and ensure their timely completion.
Monitor the physical property, identify concerns for the immediate supervisor, and follow up on maintenance requests to support resident communication and satisfaction.
Perform other duties as assigned.