Leasing Administrator
About The Position
Heritage Properties is seeking a highly organized, detail-oriented, and customer-focused Leasing Administrator to join its property management team in Lowell, Massachusetts. The role supports the residential leasing process by assisting prospective residents with rental applications, coordinating application approvals, and managing lease renewals. The position is suited to someone who enjoys working with people, thrives in a fast-paced office environment, and provides professional, accurate customer service while managing multiple priorities. The Leasing Administrator serves as a primary contact for prospective residents, guides applicants through application requirements, collects documentation, processes applications according to company policies and qualification criteria, and communicates updates and decisions. The role also coordinates monthly lease renewals, prepares notices, tracks resident responses, follows up on renewals and notices to vacate, and maintains organized leasing records in property management software. This is a full-time position at 142 Middle Street in Lowell, MA, with a Monday–Friday schedule from 8:30 AM to 5:00 PM. Compensation is $26–$27 per hour, based on experience and knowledge. Heritage Properties describes its mission as putting people first and emphasizes service to residents, partners, staff, and the surrounding community.
Requirements
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- A positive, professional attitude and commitment to outstanding customer service.
- Ability to manage multiple tasks, prioritize deadlines, and work independently.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Strong computer, data entry, and proofreading skills.
- Ability to handle confidential information with discretion.
- Dependability, adaptability, and a team-oriented mindset.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in leasing, property management, administration, or customer service is a plus.
Responsibilities
- Serve as a primary point of contact for prospective residents during the rental application process.
- Guide applicants through application requirements and assist with collecting required documentation.
- Process applications according to established company policies and qualification criteria.
- Communicate application updates and decisions professionally and promptly.
- Coordinate monthly lease renewals, including preparing notices and tracking resident responses.
- Follow up with residents regarding lease renewals and notices to vacate.
- Maintain accurate and organized leasing records within property management software.
Benefits
- Paid time off
- 13 paid holidays
- Paid birthday off
- 401(k) with company match up to 4%
- Employer-funded long-term disability insurance
- Employer-funded life insurance
- Health insurance through Blue Cross Blue Shield
- Dental insurance through Altus Dental
- Employee Assistance Program
- Access to a financial planner
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
